(Lab) Customer Support Representative
DaVita

DeLand, Florida

Posted in Retail
about 1 month ago


This job has expired.

Job Info


3000 Davita Way, Deland, Florida, 32724-2039, United States of America

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Responds professionally and knowledgably to inbound and outbound calls

* Monitors incoming call volume and respond accordingly

* Assists customers with laboratory processes and education

* Transmits test results from laboratory information system (LIS) to customer

* Consults with supervisor, manager or designee regarding questionable results when appropriate

* Follows established procedure for reporting critical results (alert values)

* Adhere to call documentation policy

* Utilize knowledge base to promote customer solutions

2. Responsible for maintaining quality adherence

* Competency Testing programs

* Quality improvement programs

* Reports events or deviations from standard laboratory procedures to supervisor, manager or designee

3. Identifies, researches, and follows-up on issues and concerns with specimens and requisitions in partnership with various departments within the organization

* Identify repetitive calls and escalates to supervisor, manager or designee for investigation

4. Other duties as assigned.

About DaVita Laboratories

DaVita Labs is a state-of-the-art clinical laboratory delivering timely, accurate lab results focused primarily on kidney care with a relentless commitment to quality. We serve more than 180,000 patients and perform 52 million renal tests annually. We make a difference. We enjoy what we do. Our teammates are best in class professionals who enjoy a challenging yet rewarding work environment where fun and hard work intermingle every day. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and a place to call home. As a labs teammate, you become a member of our community and you also become a citizen of something bigger, something great, and something unique - the DaVita Village. With the backing of the overall DaVita brand, we are on an exciting trajectory.

Check out our short video to hear directly from teammates as to why YOU should join OUR Village!

Here is what you can expect when you join our Village:
* A "community first, company second" culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Want to make an impact in Healthcare? Through science, technology, quality and education, we are committed to expanding discovery and empowering lives. This empowerment comes in many forms. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and place to call home. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.


This job has expired.
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