(A4A) Clinical Health Assistant
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role Overview

As a Clinician supporting Accolade for Accolade (A4A), you will be a trusted go-to resource who helps our Accolade employees and their families with any issues related to their health or health benefits. You'll have the opportunity to help members get the right care at the right time... no problem is too big or too small.

A day in the life...

Support Accolade employees and their families with their care needs when they need us most

• Be available when members need us
• Communicate with members in whatever way is best for them (phone or mobile).
• Leverage technology to outreach to members when we know they are utilizing healthcare services and have been identified for an Accolade Clinical program.

Engage with members in ways that build relationships and trust

• Use Active Listening and Motivational Interviewing techniques to truly listen and understand what is going on in the lives of members
• Get a holistic view of members, understand what's important to them and provide options so they can make informed decisions
• Follow-up and do the leg work when appropriate
• Help members to address barriers to care

• Learn about the lives of members which allows us to customize the support we provide to them and their families
• Prioritize the protection of PHI of Accolade employees and their families at all times

Influence care by educating members, providing options, and assisting with navigating the healthcare system

• Guide members to resources to educate them on their specific health conditions
• Provide options to care and support members when making treatment decisions
• Help members to understand their treatment plans and when to contact their provider
• Help members to be educated consumers of healthcare by preparing them for visits, tests and procedures
• Educate and empower members so they confidently navigate the healthcare system
• Support members members who enroll in Accolade clinical programs utilizing the case management process

Lead members to better health outcomes which improves quality of life and reduces healthcare costs

• Become knowledgeable on Accolade's benefits to effectively answer questions
• Help members to make the best use of their benefits and prevent costly process errors
• Help members avoid complications that can lead to hospital admissions and readmissions
• Help members to comply with treatment plans to best manage health condition
• Refer members to internal Clinical programs when appropriate such as complex case management

What we are looking for...

• Minimum of 5 years as an active Registered Nurse with a current unrestricted license
• Certified Case Management certification or the ability to become certified within 6 months
• Strong and broad knowledge of the healthcare industry:
  • Demonstrated broad understanding of current healthcare delivery systems
  • Demonstrated ability to navigate/understand and explain Health Plan benefits

• Ability to listen, talk and type all at once
• Empathetic critical thinking
• Commitment to quality and continuous improvement
• Demonstrated ability to use Microsoft Office (Word, Sharepoint, Powerpoint)
• Strong self-management
  • Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
  • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
  • Aptitude for critical thinking / problem solving
  • Demonstrated attention to detail
• Operates from a perspective of truly caring about our members and creating value for them
• Change champion and adapt to change quickly
• Data-driven and fact-based: focused on getting to best answer for members
• Detail-oriented, inquisitive, problem-solving in nature with strong clinical acumen
• Proven ability to roll up your sleeves and make a contribution quickly
• A team player capable of working effectively with individuals throughout the organization
• Strong commitment to protecting the privacy of Accolade employees and their families

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade at a glance...

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation's 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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