Access to Care Coordinator - Stamford
Community Health Center

Job Info

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Job Description Summary:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and the ConferMed.

Job Description:

JOB SUMMARY

The Access to Care Coordinator (ATCC) is responsible for welcoming, screening, and assisting initial patients into Community Health Center; focusing on insurance eligibility as well as community resource needs. The ATCC is responsible for scheduling new patients, both in person and over the phone on a daily basis. The ATCC works with the site directors and office managers to develop new strategies for the recruitment of new patients, and offers outreach in different locations throughout the community, conducting education on health care access and providing information about the scope of our services. The ATC workers attends and presents at the Integrated Care Meetings and identifies resources as indicated. In addition, the ATC worker conducts outreach to secure resources for patients as needed and coordinates provision of those resources with the care team.

ROLE AND RESPONSIBILITIES

• Participation in the ATC phone queue to assist in scheduling all patients new to CHC.
• Offer outreach in different locations and settings throughout the community, conducting education on health care access and providing information about the scope of our services.
• Collaborate with the site directors and office managers to develop new strategies for the recruitment of new patients.
• Assist the client in establishing a primary medical and dental home, register and provide an orientation to the practice.
• Screen patients for the eligibility of public assistance programs including Medicaid, Medicare, AHCT/QHP plans, and other community resource programs they may be applicable.
• Ensure that follow up and final determination is completed for all applications.
• Collaborate with staff to provide total and complete care to our patients.
• Participate in ongoing trainings and education to ensure compliance with state policies and regulations.
• Full-Time, including some weekend and evening hours as needed. Travel to other CHC sites is required on a regular basis.
• Attend Integrated Care Meetings at their assigned site(s). Conduct follow up from ICM as needed.

QUALIFICATIONS

Required Skills and Education

• Minimum one year experience in Human Service field required.
• Associates degree required. Commensurate work experience may be substituted for education.
• Excellent communication & interviewing skills.
• Excellent customer service skills
• Basic computer expertise including data entry, word processing.
• Understanding of policy and regulations regarding public assistance programs, (Medicaid, HUSKY, Medicare and SAGA, AHCT)
• Effective math skills and attention to detail required.
• Employees must have a current driver's license with a clean driving record at time of hire and throughout employment.
• Ability to travel to community events/activities and CHC sites outside of "home" location
• Written and oral bilingual fluency in language spoken by our patient population (for example, English/Spanish or English/Polish) required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

1. Combination of sustained periods of sitting at keyboard, walking and stair climbing

2. Minimal lifting and carrying activities

Work is both office-based and community-based.

ADDITIONAL QUALIFICIATIONS

Excellent verbal communication skills required due to sensitive nature of patient discussions and high level of external liaison activity. Excellent customer service skills are expected and required for both in person and phone interactions.

Confidentiality of Information

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

Organization Information:

Location:
Community Health Center of Stamford - 5th Street
City:
Stamford
State:
Connecticut

Time Type:
Full time

This job has expired.