Account Manager, Employee Health & Benefits (MMA Midwest)
Marsh & McLennan Companies

Job Info

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As an EHB Account Manager, you'll manage, maintain and expand client accounts to develop, enhance and solidify relationships. You'll be responsible for providing exceptional customer service and professional insurance services with the coordination of Producers, Service Team members and other specialized teams within MMA.

Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. As an MMA colleague, you'll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement.

As a part of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition.

What can you expect?

Our associates have the freedom and flexibility to think and work creatively. We pride ourselves in developing innovative solutions to our client's opportunities and challenges.

We promote the growth of the total person, empowering each associate to utilize their unique talents and expand their abilities and expertise. We take it beyond insurance and strive to build strong, lasting relationships with our clients partnering with them as strategic advisors. We hire, train and retain associates who strive for excellence, love a challenge, and have the passion it takes to continuously earn recognition as an expert.

What is in it for you?

• Competitive compensation program

• Complete benefits package for you, your spouse, domestic partner and dependents

• A career path included with training, development opportunities and mentorships

• Collaborative, team environment

• Opportunities for advancement in a variety of roles and careers

• A firm that is committed to core values

• Inclusive culture

We will count on you to:

• Maintain consistent and continuous communication with assigned clients to provide needed information, creative solutions, and resolution of issues for clients
  
• Manage clients' day to day service needs by working with team members to ensure requests are met
  
• Understand carriers' underwriting processes and procedures
  
• Request renewal information, directs Account Assistant to market account, and structures clients' proposals
  
• Prepare comparisons for recommended coverage, facilitates opportunities for account rounding and negotiates renewal terms
  
• Invoice fee-based accounts
  
• Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage
  
• Work directly with Producers Carrier Representative, Clients, Service Team, and other departments to maintain current information in the agency management system
  
• Initiate periodic visits to clients to ensure high levels of client satisfaction and to provide additional coverage options and/or account rounding opportunities (per Department guidelines)
  
• Schedule and conducts Employee Meetings to present coverage(s)
  
• When appropriate, request disruption report
  
• Ensure accuracy, proper handling, and appropriate distribution of policies (SBC, etc.), and other requests from clients
  
• Assist in locating and implementing appropriate wellness program vendors
  
• Participate and assists with employee's claims through processing or forwarding to Claims Manager
  
• Participate in continuing education to maintain Health and Life license
  
• Stay current on regulations, Health Care Reform, and general insurance knowledge. Assists in communicating this information to clients.
  

What you need to have:

• High school diploma or equivalent required
  
• Minimum of 3 years experience working in benefits industry
  
• Active Life& Health License required
  
• Proficiency in computer in Microsoft programs
  
• Demonstrate a commitment to Agency values including Integrity, Collaboration, Passion, Innovation and Accountability
  

What makes you stand out:

• Bachelor's degree in Business, Finance, HR or related subject
  
• Industry certification
  
• Excellent communication skills including listening, speaking and writing
  
• Flexibility and creativity for developing innovative and customized business solutions
  
• Exceptional relationship development skills and interpersonal skills; Strong analytical and problem solving skills
  

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception.

Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers

At MMA, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.

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