Accounts Receivable Representative II
Cambia Health Solutions

Job Info

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Accounts Receivable Representative IITacoma, WA

The Accounts Receivable Representative II performs tasks associated with the management of the Cambia accounts receivable processes to ensure timely and accurate handling of past due/delinquent accounts.

Responsibilities:

• Fields incoming and outgoing telephone calls to customers related to past due/delinquent accounts.
• Provides customer service to both internal and external customers.
• Maintains customer-focused approach regarding customers' financial difficulties.
• Regularly handles the pace of high call volumes with ease and confidence.
• Performs ongoing accounts receivable management and duties consistent with the respective Cambia Delinquency Policies to ensure timely receipt of payments.
• Documents account notes with full and complete descriptions of conversations, negotiations, payment arrangements, and any updates performed.
• Coordinates and supports the policy cancellation, reinstatement, and appeal process, with Membership, Customer Service, Underwriting, and Marketing related to Individual and Group premium delinquency.
• Communicate with internal / external customers, members, brokers, vendors, and business partners related to various Cash Management, Premium Processing, A/R, and Delinquency issues.
• Participates in Group Accounts Receivable (GAR) process improvement efforts.
• Handles large group tasks - including fund reporting.

Minimum Requirements:

• Demonstrated ability to apply basic mathematical concepts and calculations.
• 10-key by touch - 8,500 KPH or 40 WPM keyboarding / typing.
• Strong interpersonal skills.
• Demonstrated excellence in written, verbal and listening communication skills.
• Experience using and navigating through a variety of personal computer software applications, including Excel and Word.
• Demonstrated negotiating skills, with the ability to be assertive and persuasive.
• Working knowledge of general office practices and procedures.
• Ability to work as part of a team and interact effectively with others.
• Demonstrated strength in attention to detail.
• Working knowledge of accounts receivable and delinquency processes.

Normally to be proficient in the competencies listed above

The Accounts Receivable Representative II would have a high school diploma and solid performance for a sustained period of time in the level I or 2 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work related experience.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check are required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

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