Administrative Service Dispatcher
Interface

Plano, Texas

Posted in IT


This job has expired.

Job Info


Join Our Growing Team!

Interface is seeking an Administrative Service Dispatcher reports to the Regional Operations Manager. This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role of Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy. This position requires excellent customer service skills and the drive and ability to exceed customer expectations.

Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.

Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, and much more.

ESSENTIAL JOB FUNCTIONS:

  • Coordinate, schedule and book jobs for all residential and small business installs.
  • Manage all branch-box sales, check-in freight and deliveries, and order parts.
  • Manage technician schedules to ensure the timeliness of scheduled calls.
  • Create job packets for installs.
  • Ensure efficient flow of paperwork and reports.
  • Work as a liaison between the operations manager and the branch employees.
  • Work as a liaison between the branch office and Interface home office.
  • Audit paperwork for accuracy and content; Assist in keeping the current job list accurate before it is pushed over to Sales Order Entry Team.
  • Gather all required paperwork and information for closing tickets and send it to branch closeouts.
  • Assist in other general administrative duties that arise.
  • Maximize branch productivity through the use of Word and Excel.
  • Perform other duties as assigned by the manager.

Job Requirements

QUALIFICATIONS:
To perform the job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the experience, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
• Proficient with Microsoft Office Suite especially Word and Excel.
• Prior work experience as a dispatcher in the security industry, preferred.

COMPETENCY REQUIREMENTS - Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills.
  • Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
  • Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work with others and contribute to a positive team/work environment.
  • Strong organizational skills.
  • A high degree of professionalism and ability to work in a fast-paced environment.
About Interface
Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nation's leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.

Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see what's possible.

Equal Employment Opportunity Policy
Interface Security Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


This job has expired.

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