Amazon Connect Platform Specialist - Global Technology Team
Slalom, LLC

Job Info

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Who You'll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Our Contact Center Consultants excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies.This role offers an exciting opportunity to work on diverse projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate Amazon Connect Specialist to join our Global Technology team as a consultant or senior consultant.

What You'll Do

• Collaborate with clients to understand their business requirements and design customized contact center solutions leveraging Amazon Connect and other AWS services.
• Lead the implementation of Amazon Connect solutions, including configuring contact flows, integrating with CRM systems, setting up telephony services, and ensuring seamless operation.
• Develop custom solutions and integrations using AWS Lambda, AWS Step Functions, and other AWS services to meet unique business needs and enhance contact center functionality.
• Continuously monitor and optimize Amazon Connect configurations and workflows to improve performance, scalability, and efficiency.
• Conduct thorough testing of contact center solutions to ensure they meet quality standards, functional requirements, and client expectations.
• Prepare comprehensive technical documentation, including architecture diagrams, deployment guides, and user manuals. Provide training and support to client teams as needed.
• Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
• Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
• Create CI/CD pipelines and/or DevOps automation.
• Development of custom reports and dashboards.
• Supporting or implementing amazon connect as a Salesforce ServiceCloud voice solution.

What You'll Bring

• Minimum of 5 years of experience in designing, implementing, and supporting contact center solutions.
• Extensive hands-on experience with Amazon Connect, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologies.
• Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management.
• Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) preferred.
• Ability to travel up to 30% on average.

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for a consultant is $96,000 to $149,000 and the base salary pay range for a senior consultant is $110,000 to $171,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications on an ongoing basis until a candidate is selected for the position.

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