A career with EMD Serono is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.
Your Role:
You will drive revenues via innovative strategies and tactics: including excellence in customer engagement and account planning. You'll be a market expert having deep market, customer, product and competitive insights. Understand the changing healthcare landscape and strategically adapt to succeed in this ever-changing environment. You will lead the critical charge to ensure the understanding and implementation of the company direction at the area and territory levels. You'll develop and maintain relationships with multiple stakeholders, including physicians, nurses, and practice managers across various practice settings, including major cancer centers. Hire and develop each Oncology Territory Manager (OTM) to achieve maximum individual potential, including excellence in product and disease state understanding, alignment with brand strategy, selling skills coaching, account plan tracking, resource optimization and effective collaboration with co-promotion and alliance partners. Develop Area Business Plans consistent with the business unit strategy. Maintain an expert operating knowledge of all company policies and guidelines including but not limited to those addressing Interactions with Healthcare Professionals, Compliance, Business Conduct and PhRMA. Ensure compliance with all Company, industry and government laws or guidelines regarding ethical standards. You'll be accountable for overall area profit and loss. Assign territory budgets and monitor all area expenditures to ensure optimal ROI, and review and approve all area OTM expenses. Implement annual salary/merit direction according to company compensation guidelines. Conduct field coaching sessions with agreed frequency, including guidance, positive reinforcement, and corrective action where needed. Average three to four days a week in field in line with guidance and expectations with a focus on the execution of accounts plans and competency development to ensure sales growth. Set goals and conduct appraisals to ensure the maximum success for each individual OTM. Establish written objectives that focus on behaviors and competencies that increase territory sales and potential. Plan and execute on a quarterly basis, a strategic area-based plan which serves as the basis for OTM activity and tactics aligned with co-promotion partner. Demonstrate strong critical analysis and planning skills in reviewing data, understanding trends, preparing and communicating applicable plans. Identify and assess business and/or personnel related problems which affect an OTM's performance and provide appropriate coaching and corrective action to resolve the problems in a timely fashion. Demonstrates ability to have difficult conversations and holding direct reports accountability including ability to performance manage direct reports. Coordinate training efforts with the Training Manager. Deliver ongoing training and development of OTM to include product knowledge, selling skills, goal setting, planning and analysis, use of marketing tools and clinical information and sales competencies. Maintain a high level of product knowledge and selling skills to assist with team selling on field visits with OTM's. Work collaboratively and manage ongoing communication and tactical coordination with EMD Serono field and headquarters colleagues as well as alliance partners. Demonstrate competency and fluency in business plan writing, team/management communications and presentations. Maintain frequent communication with the National Head of Sales/Senior Business Director. Demonstrate leadership with peer groups and Sr. Management helping to propagate a one team approach to the business. Maintain a high level of communication with external alliance partners. Ability to communicate a vision and expectations to direct reports.
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