Area Manager, Utility Industry, Charlotte, NC
Heath Consultants Incorporated

Job Info

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Key Responsibilities and Critical Success MeasuresThe Area Manager's Primary responsibility is to manage the project(s) performance and reports directly to the Regional Manager in all matters related to the project(s). Create a vision of project success through the company's continuous improvement initiatives; empower and motivate the Field Supervisors to achieve the vision. The Area Manager represents Heath Consultants in meetings and communications with our customers. Span of control will be no more than 10 to 12 Field Supervisors or by geographic area.

Leadership

• The Area Manager leads by example and proactively supports Field Supervisors through direct management to ensure company and client expectations are exceeded.
  
• Set and communicate daily goals and expectations to their Field Supervisors.
  
• Promoting engagement of Field Supervisors.
  
• Direct company safety and quality standards by reviewing monthly Observations 360 assessments and monthly KPI's within Power BI.
  
• Reviews investigations, root cause analysis findings and oversees corrective actions taken by the Field Supervisors, then updates the Regional Managers.
  
• Champion the corporate service standards and specifications.
  
• Analyze and act on daily project performance.
  
• Challenge the status quo, promote a proactive resolution, and endeavor to succeed. Instill this philosophy into their Field Supervisors.
  
• Perform other duties as deemed necessary by the Regional Manager.
  

Support

• Ensures daily performance
  
• Manages the integrity of field technicians employment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.
  

Coaching and Development

• Mentoring of the Field Supervisors to improve their knowledge, skills, and professional growth.
  
• Teach lean principles to continuously improve Project(s) performance.
  
• Lead a weekly Area meeting with their Field Supervisors: Discuss safety, quality, team performance and recognition, and set weekly goals
  
• Participate Monthly in weekly tailgate meetings: discuss safety, quality, team performance, set weekly goals, employee recognition, hand out supplies.
  
• Observation 360 - At least 1 field technician safety risk assessment per quarter and 3 quality audits per quarter. At least 1 ride along per quarter on a Field Supervisor. 1 personal efficiency improvement initiative per month and 1 area efficiency improvement initiative. Review and discuss team efficiency improvement initiatives.
  

Client Relations

• Act as the primary point of contact with the client regarding all operational matters dealing with the project.
  
• Meet with the Client as required to maintain customer relations and discuss changes to the operating procedures to promote open communications.

Values

• Safety is our number one priority
  
• Communicate openly and honestly
  
• Approach all that we do with a sense of urgency
  
• Always do the right thing
  
• Treat others as you wish to be treated
  
• Strive for excellence in everything we do
  
• Provide an environment that nurtures growth and enjoyment.
  

Knowledge, Skills and Experience

• High school diploma or equivalent is required, some college course work is required or equivalent work experience, bachelor's degree preferred
  
• Three to five years of utility industry experience is preferred.
  
• Three to five years of managerial experience preferred.
  
• Gas Leak Survey, Meter Reading and Damage Prevention experience preferred.
  
• Intermediate level knowledge of Microsoft Office Suite is required, specifically in Excel and Word.
  
• Familiarity with OneDrive and Office 365.
  
• Strong leadership and interpersonal abilities are required.
  
• Strong oral and written communication skills are required.
  
• The ability to analyze and interpret data is required.
  
• Obtain a Lean Six Sigma white belt and lean certificate of achievement within the first 6 months.
  

Reports toRegional Manager Responsible forLeadership, support, coaching and development of Field Supervisors Any other key relationshipsSafety and Quality Coordinator and customer relations Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  
• The employee is occasionally exposed to a variety of extreme conditions at job sites.
  

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  
• The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
  

Travel Requirements

• Must be available to travel at least 50% of the time.
  
• Travel is primarily local during the business day, frequent out of the area travel and overnight may be expected.
  

This job has expired.