Assessment Assistant - Downtown Aurora/Fox Valley Campuses (PT)
Waubonsee Community College

Job Info

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Assessment Assistant - Downtown Aurora/Fox Valley Campuses (PT)

Varies between campuses
Part-time Support Staff

Hybrid Option: No

Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.

The primary responsibility of this position is to assist students and community members in the testing process in a professional and confidential manner. This includes test administration, scoring and reporting of test results, including certification and program testing. Additional responsibilities include assisting with testing programs, troubleshooting of computer-based testing, and general office duties of maintaining student records within the college database, filing exams, and serving as a back-up for answering phones. This position reports to the Testing Services Department Coordinator at the Sugar Grove campus and the Testing Services Department Coordinator at the Aurora Downtown campus.

Check-in examinees by the verification of student information and testing registration to ensure it meets standards of acceptance for maintaining test integrity.

Assist with scheduling test appointments and inquiries for walk-in customers and program exams as needed.

Administer exams on multiple testing platforms in compliance with testing requirements and regulations as established by testing authorities, including the distribution of testing instructions and timing of examinations.

Troubleshoot and navigate a variety of complex testing software, to include activating, launching, and completion/distribution of exam results within a computer-based testing environment.

Successfully complete various test vendor certifications and training standards necessary to administer certification and program exams by demonstrating test administration proficiency in each platform.

Maintain a secure testing environment by promoting and adopting Learning Assessment and Testing Services' test security practices and confidentiality agreements.

Ensure testing integrity by operating the surveillance/monitoring equipment, documenting testing irregularities, observing the use of notes, calculators, electronic devices, books and other materials in the testing room.

Maintain adequate inventory of all testing materials and verify all tests and supporting documents are collected from student.

Monitor testing room to ensure that computers are working appropriately and students are following testing guidelines.

Serve as proctor for external testing programs, including ACT and SAT as assigned.

Respect and uphold client confidentiality and maintain sensitive testing information.

Perform other duties as assigned by the Department Coordinators, Assessment Specialists and Testing Services Manager.

Minimum Qualifications

High School diploma or equivalent required. Associates degree preferred.

Minimum one year of technical support, customer service or general office experience supporting a computer environment required.

Excellent computer literacy skills to include Microsoft Office, email, internet, and experience working in a networked environment.

Excellent customer service and organizational skills with the ability to handle testing occurrences and client communication.

Ability to work in a flexible and high student traffic environment and be able to apply reasoning and handle multi-step testing processes during peak testing periods.

Ability to work evenings and assigned Saturdays.

Please attach the following documents when applying:

Cover Letter-Yes

Resume-Yes

References-Yes

Transcripts-No (Can be provided at interview)

Position Details
req1366
Grant Funded: No
Minimum Starting Rate: 17.44 - 17.44
Compensation Type: Hourly
Work Schedule: Other M: 11:30 - 4:30, T: 1:30 - 6:30, W: 11:30 - 4:30, Th: 11:30 - 4:30 & F: 11:30 - 4:30
Work Hours: 25/week (max.)
Testing: No
Targeted Hire Date: 7/29/2022
Special Instructions: 25 hours per week (max.). The position supports coverage at Aurora Downtown and Fox Valley Campus locations. Work Schedule/Hours: M: 11:30 - 4:30, T: 1:30 - 6:30, W: 11:30 - 4:30, Th: 11:30 - 4:30 & F: 11:30 - 4:30

At Waubonsee, the health and safety or our employees and students remains our top priority. In accordance with Governor Pritzker's COVID-19 Executive Order, all higher education personnel and students are required to be vaccinated and provide proof of vaccination or undergo weekly COVID testing. Waubonsee Community College will provide onsite COVID testing beginning October 11, 2021. Individuals may opt to test offsite and will be required to provide test results on a weekly basis.

EOE, including disability and veteran

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