Job Info

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The Associate Global Forwarding Agent on our Inland Team is responsible for managing and operating the shipment from US point of entry for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their accounts' success.

Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in Southfield, MI where you will have an opportunity to collaborate face-to-face with a talented and diverse group of peers.

Responsibilities:

• Manage Carrier relationships to promote strategic pricing and margin enhancement
• Understand and inputs applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: executing delivery, ensuring proper invoicing, etc.
• Creates, maintains, and updates shipments in Navisphere, ensuring accurate data
• Provides quotes based on needs of network
• Provides track and trace service to customers
• Ensure a high-level of data integrity within the shipments: routing, dates, documents, etc.
• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
• Promote a positive working relationship for all team members
• Ensure customer SOPs are maintained and adhered to
• Participate, as needed, in new customer implementations and business meetings
• Work according to CHR, local and global laws, regulations and procedures
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 1 year of Global Forwarding experience
• Proficient in Microsoft Office Suite of programs
• Associate's or bachelor's degree in related field
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Excellent communication, prioritization, and multi-tasking skills
• Excellent customer service skills and follow up to be utilized with customers and the network
• Proven track record of dealing with customers and being client focused
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Values a diverse and inclusive work environment

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Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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