ATM Services Representative
Flushing Bank

Uniondale, New York

Posted in Banking


This job has expired.

Job Info


General Statement of Duties:

The ATM Representative handles the back-office processing and proof for cards and ATMs. Customer claims are handled for proper resolution in conjunction with Regulation E.Assists the management team to ensure ATM'S are in service and functioning at an optimal level at all times.

Major Duties and Responsibilities:

  • Prepares and processes appropriate general ledger entries.
  • Assists branch personnel and/or customers with inquiries and/or problems. Researches, resolves and responds to same.
  • Settles ATM activity associated with our outside service provider and processes transactions is relations to the settlement process. Researches and resolves any differences that occur.
  • Reconciles open entries between general ledger and sub-ledgers.
  • Processes ATM Exceptions transactions.
  • Reviews the Compromised Card Report and acts on any compromised cards that might create opportunities for fraud against our customers and the bank.
  • Handles ATM customer claims for proper resolution and compliance with Regulation E.
  • Monitor Fraud alerts and take action to notify customers where required.
  • Maintain Travel Notifications from branches.
  • Prepares Incident Reports for cases of potential fraud.
  • Issues ATM cards to branches to replenish their inventory under dual control.
  • Places cash order for vault funding.
  • Prepares various reports for management.
  • Assist customers via the telephone support line
  • Performs other duties, as assigned.

  • Minimum Qualifications:

    Knowledge, Skills and Abilities:

    Knowledge of Regulation E,

    PC working knowledge, particularly word processing and spreadsheet applications (Word, Excel).

    Good oral and written communication skills.

    Knowledge of bank policies and procedures.

    Miser experience

    EOE M/F/Disabled/Veteran/Sexual Orientation/Gender Identity

    Other details
    • Pay Type Salary
    Apply Now

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    • Uniondale, NY, USA


    This job has expired.

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