Benefits & Leave Coordinator
Wsfs Financial

Job Info

---

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Benefits and Leave Coordinator will assist in all aspects of the day-to-day administration of the Bank's Short-Term Disability (STD), Family Medical Leave (FMLA), American Disability Act (ADA), Worker's compensation, and other benefits.

Job Responsibilities:

• Assist associates in the administration of their Short-Term Disability (STD), Family Medical Leave (FMLA), and American Disability Act (ADA).
• In-depth knowledge of regulations related to FMLA, ADA, STD, and State leave laws.
• Ability to manage high volume, inbound calls, multiple tasks, multiple priorities, with frequent interruptions.
• Keep records of all call conversations in leave system in a comprehensible way.
• Research and resolve discrepancies between associates and leave request.
• Maintain leave of absence documentation, files and data.
• Reviews file notes and explain leave process to associates and managers
• Compiles employee data and submits information regarding any state leave.
• Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information.
• Works with Business Line Human Resources, and Benefit Team keeping them informed of any employee's leave of absence.
• Regular and reliable attendance
• Assists employees with benefits enrollment questions, new hire enrollment, open enrollment
• Provide ongoing support for HR, and Benefits team
• Ensure company benefits policy is compliant with set laws, and regulations
• Process all Tuition Reimbursements

Minimum Qualifications:

• Bachelor's degree or 2+ years of experience administering leave of absence.
• Working knowledge of state and federal regulatory requirements related to leave of absence, including Family Medical Leave Act (FMLA) and any state regulations.
• Strong phone and verbal communication skills along with active listening.
• Excellent organizational skills.
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment Strong analytical and critical thinking skills
• Ability to work well in a fast-paced, stressful, dynamic environment.
• Ability to multitask is essential
• Must have a minimum of 2 years customer service experience.
• Must have Microsoft Office experience.
• Must be friendly, outgoing and creative.
• Must have FMLA experience.
• Experience with STD, COBRA, and ADA a plus.
• Experience with open enrollment, and benefits changes; life events, COBRA
• Familiarity with benefits, and payroll software

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

---