Branch Client & Technology Assistant(Part-time) - Chesterfield
First Bank

Job Info

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Position Details

Come be part of an innovative and exciting new team focused on helping people connect with technology solutions offered at First Bank. We are looking for individuals that love using technology and sharing information to help customers save time, save money and explore new ways to conduct day-to-day banking.

If you like:

• Helping people and providing exceptional service
• Using and learning technology
• Demonstrating the benefits of technology solutions

The Technology Ambassador role may be for you!

The Technology Ambassador role will focus on facilitating client education and ongoing utilization of ITMs and other online technology within First Bank.

What You Will Be Doing

• The Interactive Teller Machine, and the Virtual Banker supporting it, is a new service delivery channel. Our users (clients and non-clients) will need support as they see the solution for the first time. Introducing users to this new channel along with our other digital solutions is critical to achieve expected adoption rates.
• Provide Lobby Leadership and "choreograph" the interaction of the users. Engage clients as they enter the branch and learn about the purpose of their visit
• Personalize the experience by introducing the technology to first-time ITM users
• Instruct the user on how to initiate an Interactive Teller session
• Educate users on the benefits of the new technology
• Discuss capabilities and benefits of ITM/Virtual Banking
• Answer questions about technology, services and branch transformation
• Educate and introduce other digital solutions such as online banking,
• mobile banking and online account opening
• Effectively address concerns to move past client objections
• Provide assistance in drive-up (where applicable)
• Communicate feedback and issues to improve client experience
• Role may involve working from multiple retail branch locations on a rotation or in sequence based on technology rollout and schedules
• Role may involve interacting with clients in drive-up locations

What Do You Need for this Position?

• High School diploma or equivalent.
• Minimum of 1 year in customer service or equivalent experience.
• Strong customer service orientation.
• Ability to maintain a friendly, helpful and courteous attitude when working with clients or co-workers under diverse conditions.
• Ability to communicate effectively to various audiences
  
• Multi-lingual, a plus
• U.S. Military Veterans are encouraged to apply

Core Competencies

Service Orientation Consistently demonstrates a "customer first" attitude. Ensures the customer has a complete and satisfactory experience in terms of products/services rendered and questions/concerns addressed.

Communication Conveys information clearly and concisely in written and verbal form. Listens attentively to others and responds based on information received.

Optimism Maintains a positive view of what is possible. Encourages people to overcome obstacles that arise, treating those issues as minor in relation to the potential positive outcomes.

Change Champion Believes in and supports the vision for change. Is a driving force behind change, promotes new ideas and removes obstacles.
About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.
Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

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