Business Analyst I
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role Overview

At Accolade, the Business Analyst I is responsible for working in a high priority, fast-paced, data-driven culture to answer the critical questions posed by our Operations teams. You will gain a front-row seat to the most meaty challenges the company is tackling. This position will work with a broad array of stakeholders across the business to define metrics, build reports, and analyze data to distill valuable insights/suggestions based on their findings. These metrics and reports measure the performance of our business and products to ensure we are delivering against our promise to improve the health of every member.

A Day in the Life

• Report on key performance indicators for Accolade's Operations team
• Develop metrics and targets that measure Accolade's performance against KPIs
• Write/program/develop and implement reports and interactive data visualizations from multiple data sources in order to inform business decisions
• Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines
• Proactively identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Continually improve ongoing reporting and analysis processes, automating or simplifying processes
• Organize and communicate insights to stakeholders in formal and informal meetings
• Perform code reviews, technical discussions to unblock the team
• Assist with process definition and library of reusable objects (fields, calculations, KPI, etc.).
• Support adhoc data requests by writing advanced SQL queries
• Assist with process definition and library of reusable objects (fields, calculations, KPI, etc.).

What we are looking for

• 1-3 years of Business Intelligence, analytics, or reporting experience
• Experience working within a contact center environment
• Bachelors or Master's Degree in Business, Business Analytics, Mathematics/Statistics, Information Management, or Computer Science Engineering related fields
• Curious mind that is asking questions to deeply understand requirements and importance of work
• Demonstrated ability to understand complex business questions, plan, manage, deliver, and maintain work load
• Outstanding interpersonal and communications skills characterized by the ability to listen, speak and write well
• Ability to plan roadmap, prioritize tasks, manage dependencies and deliver on time
• Strong organizational skills and planning prowess, with excellent attention to detail
• Understanding of SQL scripting languages (T-SQL, PL/SQL, etc.)
• Experience or exposure to reporting tools such as AWS Quicksight, PowerBI, Tableau, or Qlik
• Strong analytical skills and the ability to translate complex data concepts into understandable headlines with ease and comfort
• Proficient in MS Office with a strong knowledge of Powerpoint, Excel (including the use of formulas and pivot tables), and SharePoint
• Propensity to be detail oriented and pay attention to the small stuff

Desired Personal Characteristics

• An excellent team player, with a "can-do" attitude
• Hands-on, detail-oriented, methodical & inquisitive
• A motivated self-starter with a solid level of experience that quickly grasps complex challenges
• A skillful communicator with experience working with technical management teams
• A strong customer focus and metrics driven
• A quick learner with a passion to challenge oneself outside of the comfort zone
• Fantastic collaborator, team player, negotiator, and influencer
• Fast fail entrepreneurial and innovative spirit
• Thrives in a fast-paced environment where continuous improvement is the norm and the bar for quality is extremely high
• Excited by the challenges of working in a team undergoing rapid growth serving millions of customers

Values We Admire

• We find joy and purpose in serving others.
  • Making a difference is what we do. We do the right thing for the right reasons - and we do it well, even when it's hard.
  • You operate from a perspective of truly caring about our employees, clients, and customers and creating value for them.
• We are strong individually and together, we're powerful.
  • We believe in each other, in honesty, and in having fun. You won't find egos or office walls here because we aren't defined by titles - but by actions, behaviors and results.
• We roll up our sleeves and get stuff done.
• We're boldly and relentlessly reinventing healthcare.
  • We are a company changing the world, one person at a time.
  • Super high expectations? Bring it on? Our curiosity drives us.
• You understand our desire to be the best place to work and that trust is the foundation of that.

Accolade at a Glance

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation's 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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