Business & Content Operations Manager
Chegg, Inc.

Job Info

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Job Description

Business & Content Operations Manager

Location: Santa Clara, CA or New York, NY

Job Description:

We are seeking a skilled Business & Content Operations Manager to join our Communications team and play a pivotal role in managing various aspects of our business operations, content strategy, and project management. The ideal candidate will be a strategic thinker with strong leadership abilities, excellent communication skills, and a keen eye for detail.

Responsibilities:

[Project Management]

• Drive project coordination, including defining project scope, objectives, and timelines while allocating resources to projects to ensure on-time delivery.
  
• Communicate project status updates to stakeholders and senior management, addressing any issues or challenges that arise.
  
• Track and document deliverables and best practices for future learnings.
  
• Ensure team alignment and accountability on deliverables for ongoing initiatives.
  
• Identify and implement operational improvements and efficiencies across internal and external communications workflows.
  
• Support Communications strategic planning process and staff engagement activities.
  
• Train staff on new and existing mission-critical toolsand facilitate cross-functional collaboration to meet key initiatives, OKRs, and deliverables.
  

[Corporate Website Management]

• Oversee the corporate website, ensuring it is updated to accurately reflect the company's brand, values, and offerings.
  
• Collaborate with cross-functional teams to refresh content, optimize user experience, and implement SEO best practices.
  
• Analyze content performance metrics and website analytics to measure performance and identify areas for improvement.
  

• Develop and implement a comprehensive content strategy aligned with company objectives.
  
• Coordinate with internal teams and external stakeholders to create and leverage informative content across various channels (e.g., website, social media, email).
  

[Budget and Contract Management]

• Develop and manage annual budgets for department including budget planning and forecasting.
  
• Monitor expenses and financial performance, working with the finance team to ensure we adjust spending throughout the year as needed.
  
• Spearhead procurement and renewal of vendor relationships including contracting, managing PO and invoices, and onboarding new vendors.
  
• Negotiate contracts with vendors and suppliers to optimize cost efficiency and quality.
  

Qualifications:

• Fluent in project management tools including Smartsheet, Jira and Confluence
  
• Familiar with content management systems (CMS) and web analytics tools
  
• Strong communication skills (both written and verbal)
  
• Adaptability and flexibility in a fast-paced environment
  
• Ability to problem-solve and think critically.
  
• Detail-oriented with a focus on accuracy and accountability.
  
• Demonstrated ability to multitask and prioritize tasks effectively.
  
• Ability to work independently and as part of a team.
  
• Strong interpersonal skills and ability to work with diverse teams or stakeholders, including senior leaders.
  
• Willingness to learn and adapt to new technologies and processes.
  
• Creativity and innovation in finding solutions or approaches to challenges.
  

Requirements:

• Bachelor's degree in business administration, marketing, communications, journalism or a related field, OR 3 years equivalent project management work experience as part of a marketing or communications team.
  
• Proven experience managing budgets and contracts required.
  
• Prior experience in the tech industry is preferred but not required.
  

The position will be based out of our Santa Clara or New York office.

The pay range for this position is $134,000 to $248,000 per year. The actual pay will vary based on geographic location, job requirements, professional experience, and other factors.
In addition, Chegg offers acomprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave,paid time off, volunteer time off, paid holidays, 401(k) with matchingcontributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.)options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at:https://www.chegg.com/about/working-at-chegg/benefits/."

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

http://techblog.chegg.com/

Chegg is an equal opportunity employer

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