Business Requirements Manager
GDH

GDH Consulting is looking for a Business Requirements Manager to work remotely.

The Business Requirements Manager is the key contact for our customer, ensuring all funding for each of our projects is received in a timely manner. The Business Requirements Manager will not participate in delivery/execution of any Customer projects. We are looking for a bright and proven individual who will own and nurture the relationship between the Client and customer.

Responsibilities

• Drive process improvements
• Collaborates daily with customer, peers, account leaders and external and internal partner (Project Manages, Engineers, Sales, etc.)
• Lead Cisco communication and engagement for engagement request for services
• Consolidate, understand, challenge, and be able to support all engineering scopes
• Able to understand, articulate and position the value of the service delivery solution to the customer and gain the agreement of requirements and scope with customer
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Utilize standard templates to generate and submit quotes
• Manage Scoping Resources
• Manage workflows through Atlassian Jira
• Document project information for tracking and transition
• Seamlessly transition projects, once funded, to Delivery Project Manager by ensuring the following is provided:
• Communication of transition to customer
• Project meeting invitations
• Meet with Delivery PM to review docs:
• Scope
• Quote
• Risks document
• Key stakeholders/resources
• Billable and non-billable hours charged
• Engineering scoping documents
• Meeting minutes
• Provide guidance for and quote any project change request
• Focus on continuous quality improvements
• Able to understand, articulate and position the value of the service delivery solution to the customer

Preferred Experience & Skill Set

• Acute attention to detail
• Strong project management skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, and other key PM skillsets
• CX/Customer Service and/or Crisis Communication experience
• Experience working in agile teams and deliver solutions using agile methodology
• Organized and professional verbal and written business communication that assures successful delivery of business objective
• Comfort with multi-tasking in a team with engineers, business analysts, and others, while attending to details
• Excellent presentation and negotiation skills
• Proven leadership
• Comfort with and desire to continuously learn new things
• Ability to work within a team environment