Business Systems Analyst
Eagle Harbor Solutions

Job Info

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Eagle Harbor Solutions, a Koniag Government Services company, is seeking an experienced Business Systems Analyst with a Secret Clearance to support EHS and our government customer at Mechanicsburg, PA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Have knowledge of DWCF principles in addition to IT knowledge to include expertise in DISA's DWCF emerging technologies and offerings to provide business support and analysis to the DWCF Customer Support Team.
• Maintain an understanding of the advances in IT such as Microsoft Office applications and be able to suggest improvement and enhancements to DISA processes and templates.
• Develop business documents and maintain reporting tools and key milestones.
• Provide inventory management analysis utilizing DISA's enterprise system and the Requirements Management Process.
• Establish and maintains positive, supportive, and professional rapport with the customer.
• Provide status updates on customer projects.
• Develop and compile accurate agreements in accordance with Agency guidance and coordinates with other divisions to ensure proper and timely distribution. Review agreements annually.
• At least monthly, contact customer to provide status of DISA activity on their workload and inquire about any potential customer concerns. Employ technical knowledge to monitor workload efforts through DISA's Requirement Management Process.
• Monitor customer billing and invoice activities, initiating and coordinating requested changes and ensuring debit and/or credit billing corrections are timely and accurate.
• Develop and compile accurate data to be used for creating and maintaining Planning Estimates.
• Communicates to the customer and with Resource Managers to ensure Planning Estimates are updated to accurately reflect a customer's environment and current billing execution.
• Communicates with the customer in a timely and courteous manner all funding shortfalls pursuant to the Planning Estimates and ensure proper procedures are employed in efforts to collect those shortfalls.
• Provides the customer with financial guidance on existing systems and represents the customer's financial interests in new implementations.
• Enter and maintain comprehensive status of data required for the MPP.
• Employ knowledge of DISA's business rules and policies as documented on the DISA Service Catalog, DISA Terms and Conditions, current year DWCF Rate Book and the Financial Management Regulation while monitoring the DISA Worldwide Financial Network and the Billing Account Repository system for establishing and correcting billing codes: Customer Identification Code, Application System Code and BAN in the MPP.
• Analyze, reconcile, and correct any errors found in the MPP.
• Coordinate with branch team members and internal divisions to consolidate data call responses and maintain various reports used by the branch chief to track and monitor assigned workload.
• Employ knowledge of DISA's Requirements Management Process, billing rules and ITSM technical support skills to ensure invoicing actions are completed accurately and timely.

Work Experience, Knowledge, Skills & Abilities:

• Relevant experience may be substituted for education:
• Bachelor's Degree and 6 years of relevant experience,
• 8+ years of experience and an associate degree,
• 10+ years

Working Environment & Conditions
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Offering innovative and cutting-edge IT solutions, Koniag Management Solutions is uniquely positioned in the federal marketplace. An ANC 8(a)-certified program combined with the full corporate support of Koniag Inc.'s Government Services Sector, KMS is backed by a full range of industry partners. Innovative technology, highly qualified professionals and proven processes are the hallmarks of KMS. We pride ourselves on delivering exceptional service to our clients and maintaining a supportive environment for team members and partners.
EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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