Call Center Representative
American Cybersystems, Inc.

Syracuse, New York

Posted in IT

Job Info

Call Center Representatives to join their growing team in Syracuse! Bilingual in English & Spanish is a plus! Strong data entry skills are required.

This contract-to-hire position offers $17.00/hr to start, with opportunity to increase to $18.75/hr. This is a hybrid-remote work environment, with 3-days in office and 2-days remote, Monday-Friday, 8:15AM-5PM.

This organization offers a comprehensive benefits package including affordable Medical, Dental and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, PTO, and an up to a 6% retirement plan match!

Job Duties:

  • Answering inbound calls in a fast-paced environment
  • Make outbound calls with changes and update new schedules and notes in database
  • Communicate with customer via email as needed
  • Provide pertinent information to customers
  • Research and resolve any issues
  • Process payments while remaining in compliance
  • Maintain data integrity to assure notes and schedules are created effectively
  • 2+ years of call center experience a must
  • Bilingual in Spanish and English a plus!
  • Strong customer service skills
  • Strong computer skills required
  • Must have a strong attendance record and good references from previous employers
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

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