Care Coordinator (Afternoon\/Evening and Weekend Shifts), Author by Humana
Humana

Job Info

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Description

Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

The Consumer Operations Representative 3 contributes to the administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and well-being of members. The Consumer Operations Representative 3 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Consumer Operations Representative 3 decisions are typically focused on the interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

• Less than 3 years of technical experience with Microsoft, Word, Excel, Outlook
  
• Knowledge of Microsoft Word, Excel and Outlook
  
• Administration support experience in a healthcare industry
  
• Familiarity with care and well-being resources
  
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  
• Previous experience working in a call center like environment
  

Preferred Qualifications

• Associate's Degree
  
• Microsoft Access proficiency
  

Additional Information

• The work hours for this position are 11:00am-8:00pm, weekdays and every weekend. Associates will have two consecutive days off during the week.
  
• We will require full COVIDvaccinationfor this jobas weare ahealthcarecompany committed to putting health and safety first for our members, patients, associates and the communities we serve.
  
• If progressed to offer, you will be required to provide proof offullvaccination or documentation for amedical or religious exemptionconsiderationwhereallowed by law.Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
  

#Author

Scheduled Weekly Hours

40

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