Career Services Specialist | 50050 WCD Salary Allocation
Goodwill Southern California

Los Angeles, California

Posted in Not for Profit and Charities

This job has expired.

Job Info

Job Description

Job Title:
Career Service Specialist
Creation Date:10/2012
Workforce & Career Development
Revision Date: 5/2014
Immediate Supervisor:
Program Manager
Job Code: 1460
FLSA Status:
Pay Grade: N05
Employee Name:

Job Classification:723
Primary Responsibility / Summary

Assists a diverse pool of program participants with their career planning and career decision-making process, including intensive career counseling, assessment,job search assistance and retention services. Advises on labor market trends and guides participants related to training/re-training needs.

Essential Duties & Responsibilities

  1. Provides intensive employment, comprehensive case management and career planning services to a diverse population of program participants who are enrolled in services. Maintains a rolling case load per program requirements.
  2. Conducts assessment of participant employment and training needs and creates individualized employment plans to guide participation in program activities; makes referrals to training services, as appropriate to the program and participant.
  3. Monitors and evaluates participant progress through individualized employment plan; provides guidance and coaching to help participants resolve issues and remain motivated to obtain and maintain employment. Holds case conferences as needed.
  4. Maintains relationships with and makes appropriate referrals to other service and training providers who can assist participant with supportive services designed to mitigate barriers and enhance employability.
  5. Prepares job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette.
  6. Conducts employment readiness workshops and provides one-on-one coaching to enrolled job seekers.
  7. Provides job development assistance working collaboratively with Community and Business Outreach Team to match participants to appropriate jobs. Arranges for interviews.
  8. Supports participant in job retention as assigned. Assists with reasonable accommodation process.
  9. Conducts real time data entry inputting necessary information into automated case management system, maintains electronic and hard copy confidential case files, documents participant progress, prepares progress reports, case notes, and completes and retention employment documentation.
  10. Provides written and verbal progress and billing reports to referring agencies, where required.
  11. Driving record must be acceptable by the company's insurance vendor.

Additional Duties & Responsibilities
  1. Provides program leadership with ad hoc reports, as needed.
  2. Provides coverage in resource area, as assigned; monitors equipment use.
  3. Assists with facilitation of program events such as recruitments and Business Advisory Council meetings.
Supervisory Responsibilities
  • This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
  • At least 3 years of career counseling experience in a non-profit setting.
  • Bachelor's degree from four-year college or university in psychology, social work, education, or related field required.
  • Master's degree in similar preferred.
  • Excellent interpersonal communication skills; possess abilities to work with all levels of employees and diverse populations.
  • Previous experience with WIA or DOR regulations, per program requirements.
  • Experience providing case management services to people with disabilities highly desired.
  • Experience in staffing or human resources helpful.
  • Strong counseling and coaching skills.
  • Excellent interpersonal and written communication skills.
  • Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment.
  • Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.

  • ADA knowledge required.
  • Understands use of labor market information in career planning.
  • Team player.
  • Strong multi-tasking ability.
  • Possesses a valid driver's license and state-required auto insurance.
  • This position may require some local travel.
  • Shift flexibility and overtime when needed.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence.

Certificates, Licenses, Registrations
  • GCDF preferred

Other Educational Skills & Abilities
  • Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

English Language Skills
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.

Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
  • Database software
  • Internet software
  • Spreadsheet software
  • Word Processing software
  • Presentation software
  • Case Management software

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-------------------------------- Amount of Time ---------------------------
Physical Demands
Less than 1/3
1/3 to 2/3
More than 2/3






Reach with hands and arms


Use hands to finger, handle, or feel


Climb or balance


Bend, kneel, crouch, or crawl


Talk or hear


Taste or smell


Carry, push or pull


-------------------------------- Amount of Time -------------------------------
Lifts Weights or Exerts Force
Less than 1/3
1/3 to 2/3
More than 2/3
Up to 10 pounds


Up to 25 pounds


Up to 50 poundS

Up to 100 pounds

More than 100 pounds

  • No special vision requirements

Work Environment
The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-------------------------------- Amount of Time ---------------------------
Environmental Conditions
Less than 1/3
1/3 to 2/3
More than 2/3
Wet or humid conditions (non-weather)

Working near mechanical parts

Work in high, precarious places

Fumes or airborne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation


  • No special vision requirements.

Required Training
  1. New Hire Orientation
    1. Complaints/Grievances
    2. Confidentiality
    3. Corporate Compliance
    4. Values and Diversity Training
    5. Conflict of Interest
  2. Safely Surrender Baby Law
  3. Mandated Reporter Status
  4. Data Systems
  5. ADA and Reasonable Accommodation
  6. GCDF Certification
  7. Safety Training
  8. Any other training required by law, funders, and the organization.

Values-Based Work Environment Notice
Goodwill Southern California provides a values-based work environment for our employees.All individuals are expected to support and promote our values:

  1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  2. We conduct business with transparency, integrity and accountability.
  3. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Employee Signature Printed NameDate

Pre-Employment Testing
  • Drug Screen
  • Background Check
  • Employment Verification
  • Live Scan

This job has expired.

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