Case Manager - Addiction Services - Andrew House Boston
Bay Cove Human Services, Inc.

Boston, Massachusetts

Posted in Community Services


Job Info


Schedule: 40 hours 11pm-7am overnight: Fri, Sat, Mon, Tues, Wed

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

A Case Manager supports this mission in your daily care, interventions, teaching and guidance of Andrew House clients. This is a non-exempt position.

Supervisory Responsibilities: N/A

Essential Functions of Position:

  • Completes the psychosocial and determines with the client (and co-workers when appropriate) the individual treatment and aftercare plans
  • Responsible for client aftercare referrals (follow-up substance abuse treatment) and placement
  • Promotes ongoing participation of the client with decisions involving plans, goals and progress
  • Ensures the completions of psychosocial, admission MIS form, and treatment plan within first 24-48 hours after patient admission
  • Arranges aftercare interviews or other related appointments by telephone after obtaining appropriate releases to disclose necessary information
  • Coordinates treatment services with external treatment providers, outpatient counselors/therapists, opioid treatment, and other partners such as primary care, DCF, Courts
  • Coordinates discharge date with nurse and insurance coordinator
  • Completes discharge summary and discharge MIS form
  • Maintains relevant and timely counseling progress notes
  • Provides a level of counseling conducive to a stable medical and psychological state during detox/withdrawal. Arranges referral to the BEST Team when indicated
  • Leads educational/recovery client groups as assigned
  • Attends daily report with other unit disciplines and communicate clients' plans and progress as coordinated with team members
  • Assists in team effort in handling crisis-oriented emergencies
  • Documents all interventions in the counseling progress notes
  • Available for weekend and holiday coverage in fair and equitable distribution
  • Attends staff meetings, supervision, in-service conferences, periodic reviews and other relative meetings as determined by the clinical or program director
  • Participates as an active member of the multidisciplinary treatment team
  • Serves as an advocate and resource, providing the client with community support information, assist clients to arrange essential appointments and accompany clients to those appointments requiring attention during their stay
  • Responsible for conducting post-discharge follow-up for clients within 30 days of discharge
  • Other case management duties as directed by the clinical director or program director

Requirements for the Position

  • High School diploma or equivalent
  • Minimum Two years' professional experience
  • One-year experience in human services, substance use and mental health field preferred
  • Certification or eligibility for certification in substance abuse counseling and willingness to pursue certification preferred
  • Thorough knowledge and understanding of the federal regulations pertaining to confidentiality of substance abuse treatment
  • Understanding of computer basics
  • A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Mission Traits:

  • Must be able to work with individuals with substance use and mental health disorders in a respectful, compassionate and supportive manner
  • Ability to maintain confidentiality, exercise sound judgment, patient boundaries, remain calm under pressure
  • Ability to work in fast-paced environment
  • Must be able to work as a team member as well as independently
  • Must have own reliable transportation
  • Must have a desire for personal and professional growth
  • Must be able to work under time constraints and be flexible

Physical Requirements

  • Not applicable



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