Claims Manager Assistant
Kforce Inc

Job Info

---

RESPONSIBILITIES:

Kforce has a client that is seeking a Claims Manager Assistant in Allentown, PA.Summary:The Claims Manager Assistant I (CMA I) is responsible for handling and processing a variety of incoming and outgoing communications in a fast-paced office environment facilitating timely and accurate claim determinations. This includes handling inbound and outbound telephonic, electronic, and mail information supporting the fulfillment of claim requirements from Insureds, physicians, and care providers. The CMA I is responsible for providing superior telephonic customer service to insureds and their representatives, as well as administrative support to Claim Managers.Essential Functions:

• Claims Manager Assistant will provide exceptional internal and external Customer Support in a phone support role
• Prepare claims for Claim Manager review and adjudication
• File management and organization
• As a Claims Manager Assistant, you will meet or exceed all established minimum expectations/metrics and goals for the position
• May perform additional duties as assigned

REQUIREMENTS:

• Bachelor's degree or equivalent experience required; Business experience preferred
• Prior customer service experience required; Insurance or medical background preferred
• Excellent organizational skills with an eye for detail
• Proven interpersonal, verbal, telephonic, and written communication skills
• Must possess a high degree of tact, diplomacy and professionalism when dealing with all types of customers
• Ability to prioritize work using organizational and decision-making skills
• Must be detail oriented with ability to work independently as well as be part of a team
• Solid knowledge of Microsoft Office Products as well as other business-related software
• Ability to learn new system applications quickly
• Ability to quickly apply learned principles to specific and unique circumstances
• Understanding of medical terminology, a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

This job has expired.