Claims Representative, Total Loss
Plymouth Rock Assurance

Job Info

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Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!

This position is responsible for the handling of Auto Property Total Loss Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. Strong customer service, organizational, math, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations.

Essential Functions and Responsibilities

• Negotiates and communicates all first and third party total loss settlements per company and state guidelines. Multi Jurisdictions to include: NY, NJ, PA and CT (when licensed)
• Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners.
• Has a basic understanding of vehicle financing / leasing.
• Reviews damage estimates to confirm vehicles are total losses.
• Documents all settlements and actions in the claim file system.
• Works directly with salvage vendor to move first party vehicles and obtains salvage bids on third party vehicles.
• Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
• Escalates claims to supervisor that are not moving in a positive direction.
• Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously.
• Quickly adjusts to fluctuating workload.
• Keeps insureds, claimants, and in some claims brokers, updated on the status of the claim and emerging issues.
• Acts as an intermediary between the Company, preferred vendors and customers. Resolves all disputes that may arise.
• Ensures that service, loss and expense control are maintained at all times.
• Adheres to privacy guidelines, law and regulations pertaining to claims handling.
• Prepares payments to vehicle owners, banks and lease companies.
• Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay.
• Obtain State Licenses as needed.
• Other duties as assigned.

Qualifications and Education

• College degree or equivalent experience.
• General knowledge of vehicle nomenclature.
• Working knowledge of Microsoft Office Suite products.
• Comfortable conducting searches on popular auto sales sites to validate availability and pricing if necessary.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual's membership in any of these protected classes

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