Clerk III (Orthopedics Sports Medicine)
University of Iowa

Iowa City, Iowa

Posted in Call Centre and Customer Service

$8.00 per hour

This job has expired.

Job Info

The University of Iowa Hospitals and Clinics Department of Orthopedics is seeking a Clerk III to perform clerical front-line operations duties at the University of Iowa Sports Medicine Clinic. This position uses independent judgment in the application of policies and procedures, upholds the University of Iowa Healthcare standards of excellence, and upholds the best practices. Duties include:

  • Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
  • Completion of check-in process in an outpatient clinic. This includes, but it not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
  • Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
  • Process and manage incoming referrals, medical records, related documentation, and external imaging.
  • Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
  • Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.
University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Schedule: Monday through Thursday 11 am to 8 pm, Friday 8 am to 5 pm

Location: University of Iowa Sports Medicine Clinic, 2701 Prairie Meadows Drive, Iowa City, IA 52242

Parking: On-site employee parking

Pay Grade: 8

Merit Pay Plan:

UI Health Care Core Values (WECARE)


We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.


We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.


We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.


We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.


We are committed to ensuring the UI Health Care is an inclusive environment where individuals from the full spectrum of diversity - which includes identity, backgrounds, cultures, ability, and perspective - feel safe, seen and valued.


We dedicate ourselves to equity and fairness in research, health care, education, and health.

Benefits Highlights:

Regular salaried position located in Iowa City, Iowa

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa?, click here

Minimum Eligibility Requirements
  • Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Desirable Qualifications
  • Excellent verbal and written communication skills
  • Excellent customer service skill and/or experience working with patients
  • Experience working on computers and navigating multiple systems
  • Hospital and/or medical patient scheduling
  • Medical terminology
  • Experience working in healthcare with patients and using medical records system
Application Process: In order to be considered, applicants must upload a resume that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of ten calendar days.Applications will be accepted until 11:59 PM on the last day of the posting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Kate Sharp at

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm - 4:00pm or by appointment Contact to schedule a time to visit.

Additional Information
  • Classification Title: Clerk III
  • Appointment Type: Merit
  • Schedule: Full-time
  • Work Modality Options: On Campus
  • Pay Level: 8
Contact Information
  • Organization: Healthcare
  • Contact Name: Kate Sharp
  • Contact Email:

This job has expired.

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