Client Manager - New Jersey- HTS
HAYS

Jersey City, New Jersey

Posted in Recruitment Consultancy


This job has expired.

Job Info


We create and deliver workforce solutions to see organizations thrive

Hays Talent Solutions - The How

  • Anticipate and prepare - We harness emerging trends to power our clients' success
  • Be the catalyst - We are change agents, helping clients get their work done better
  • Certainty of outcome - No matter how complex or difficult, we deliver

Your Role
  • To lead and take full responsibility for the successful management of the client account and service delivery
  • To achieve budget and growth on the client account by maximising fees and recognising opportunities
  • Establish and develop key client relationships in line with the client's contract plan
  • To maintain an effective partnership with the client and continually develop account initiatives

Reporting to

Senior Client Manager / Client Director

Key deliverables

We will equip you with the tools and training to:

Build lasting relationships:
  • Ensure the service we provide to key clients and candidates is effective, efficient, professional and consistent
  • Provide specialist expert advice, support and recommendations to key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys
  • Engage and educate key stakeholders on talent solutions as required
  • Develop strong relationships with HR, Procurement and other key stakeholders
  • Manage client or candidate disputes in a timely and effective manner

Develop and evolve your account / portfolio:
  • Responsible for the achievement of all individual and team fees
  • Generate further opportunities to grow the client account and drive team results
  • Partner with key stakeholders on the client account and recognise further growth opportunities
  • Identify client development opportunities and work with the management team, International Sourcing Centre (ISC) and Solutions team to implement client development strategies
  • Collaborate with the Solutions and ISC and present solutions to client when required
  • Monitor competitor performance and provide recommended actions to the leadership team
  • Actively promote Hays' service by offering to engage the client at every opportunity
  • Identify areas for continuous improvement in the service we provide

Deliver an efficient and compliant process:
  • If required ensure team are working with the ISC to design and select the most effective end to end recruitment process as per client requirements
  • Ensure team are managing all client placement requirements including on-boarding, time sheets, aftercare and disputes effectively
  • Undertake regular business planning to analyse the teams strengths, growth opportunities and threats to the business
  • Ensure compliance to service agreements and contracts
  • Ensure all candidates are compliant and in line with critical processes and client compliance requirements by conducting regular audits
  • Review findings from compliance audit report and provide recommendations in relation to compliance improvements
  • Ensure adherence to Hays' policies, procedures, recruitment methodology and service delivery standards
  • Ensure adherence to all current legislative requirements
  • Work continuously to uphold and improve the quality of service provided to both internal and external customers
  • Engage, direct and support employees to contribute to the effectiveness of quality management including risk and issue management

Optimize Systems and Business Intelligence:
  • Record and report on activity and performance at regular management meetings ensuring that all SLA and key performance indicator (KPI) targets are met as per the client account contract
  • Contribute to the content and coordination of reports by investigating, collating and analysing data
  • Ensure all client reporting requirements are met in line with SLA's
  • Record and document all activity and expenditure on a weekly and monthly basis to ensure we are invoicing our clients accurately
  • Review and approve validation reports for all placements
  • Report regularly to senior management on sales, financial and operational performance of team, where relevant
  • Be the owner and champion of all recruitment technology systems for the relevant team
  • Demonstrate a commitment to own data integrity, maintaining a high standard of knowledge and user expertise
  • Conduct regular data integrity reviews on recruitment technology systems for the team, initiating any corrective action and escalate issues to senior management where appropriate
  • Develop and maintain a team commitment to the effective use of recruitment technology systems as a primary client development, candidate generation and client and candidate management tool
  • Ensure all employees are trained on recruitment technologies and can demonstrate an understanding of the importance to their success
  • Support the rollout and usage of any recruitment technology system if required

Manage and develop your teams:
  • Develop and maintain a high-performance culture aligned with the Hays values
  • Lead by example
  • Demonstrate support of corporate initiatives
  • Ensure the workplace is professional and productive, free of discrimination, harassment and bullying and provides equal opportunities for all employees
  • Ensure all employees act in a professional manner at all times
  • Effectively source and recommend new staff for employment
  • Induct, train and coach all new employees utilising all available training resources
  • Manage individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, conducting performance appraisals and rewarding and recognising employees
  • Conduct regular desk reviews with team members, identifying areas for development and providing necessary coaching to address any issues
  • Provide regular performance feedback and coaching
  • Conduct regular team meetings
  • Retain and engage talent through effective development and succession plans (where required)

Competencies & Behaviors
  • Building Customer Relationships
  • Personal Communication
  • Managing Resources
  • Influencing and persuading
  • Achieving Plans
  • Motivating Others
  • Building networks
  • Committing to goals

Knowledge & Skills

Whilst ability, motivation and attitude are most important, it would be a distinct advantage to have:
  • Proven experience of managing operational and service reviews effectively
  • Able to manage stakeholder relationships effectively
  • Professional presentation skills and effective communication skills
  • Strong persuasion and influencing skills
  • Issue resolution and problem solving skills
  • Is able to identify and manage risk
  • Participation in Sales / pitches
  • A strong understanding of contract governance
  • Project Management experience
  • Understands forecast/planning and attraction strategies
  • Budgeting & forecasting experience and able to understand Profit and Loss, how to manage debt and WIP.
  • Effective and compliant use of technology and systems provided
  • Able to interpret data to understand and drive performance.
  • Pro-active and able to motivate others
  • Experience of managing, coaching and motivating effective teams
  • Takes accountability & responsibility
  • Assertive
  • Self-efficacy and spirit
  • Adaptability, agility, responsiveness and objectivity

Demonstrate Behaviour which supports Hays Values
  • Expert
  • Ambitious
  • Insightful
  • Innovative
  • Passionate About People
  • Do the Right Thing


Contact information
Katie Wallace


This job has expired.

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