Client Relations Associate Director - Commercial Lines
PayneWest Insurance

Job Info

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The Job

PayneWest is looking for a highly collaborative, passionate and forward-thinking Associate Director of Commercial Insurance.

As a vital member of the Client Relations leadership team, the Associate Director of Commercial Insurance will collaborate cross-functionally to execute our client relations vision and strategy in support of our overall objectives. We're looking for a leader who's passionate about commercial insurance, identifying opportunities to do things better, and inspiring our colleagues to strive for excellence and stay ahead of the competition. Commercial Insurance is a critical component to our business; our ideal candidate will respond with agility to changing objectives and industry trends.

Our ideal candidate will be an enthusiastic supporter of our awesome culture because of their commitment to our 3Cs (clients, colleagues, and communities) and will exemplify leadership by embodying our core values of accountability, balance, excellence, integrity, respect and humanity .

What You'll Be Doing

• Act as a trusted advisor; build and maintain relationships with the Client Relations management team and the leaders of each department.
• Recruit, develop and lead a team of highly talented and efficient client relations insurance professionals.
• Collaborate with management to maintain a current understanding of new technologies and platforms and identify areas to increase efficiency and productivity through an enhanced understanding of PayneWest's business processes, roles and responsibilities.
• Maintain positive carrier and vendor relationships to meet client and agency goals and objectives.
• Promote a "client-focused" operation by collaborating with all departments across the organization to develop, expand and implement solutions.
• Actively support our core value of "excellence" by seeking opportunities for self-development to stay current regarding insurance knowledge, customer service and supervisory procedures and practices.
• Actively participate as a leader in company initiatives and support our core values ; including but not limited to driving and promoting community involvement of others.

Who We're Looking For

• You're a client relations mastermind. You have a passion and deep understanding for all things related to client relations. You're a skilled leader and developer of client relations professionals.
• You've got the experience. You boast experience in a professional service-related leadership role and hold a Bachelor's Degree or higher in Business or a related field.
• You're strategic yet influential. You can communicate and execute a compelling vision for the client relations department- a vision that is believable and encourages others to buy-in and follow.
• Team oriented. You maintain positive relationships with your colleagues-and you enjoy it. You inspire and motivate people by promoting an atmosphere of teamwork.
• You DO sweat the small stuff. You're analytical, detail-oriented and extremely organized.
• You're a natural leader. You actually walk the walk. You lead by example.
• You're that person everyone can depend on -to make deadlines and to be accurate and complete.
• You love to learn. You're earnest about improving and pursuing professional development.
• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

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