Clinical Program Manager
University of Miami

Job Info

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Current Employees:

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University of Miami has an exciting opportunity for a Clinical Program Manager in the Department of Pathology.

The core responsibilities of the role are the following:

• Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.
  
• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
  
• Supervises clinical operation and quality assurance procedures.
  
• Implements projects and procedures to ensure program performance is exceeding expectations.
  
• Triages requests for patient appointments with appropriate staff.
  
• Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
  
• Performs assessment of needs within the organization and develops clinical programs to meet those needs.
  
• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
  
• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
  
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
  
• Ensures employees are trained on controls within the function and on University policy and procedures.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's degree in relevant field

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles
  
• Ability to direct, manage, implement, and evaluate department operations.
  
• Ability to establish department goals, and objectives that support the strategic plan.
  
• Ability to effectively plan, delegate and/or supervise the work of others.
  
• Ability to lead, motivate, develop, and train others.
  

Department Specific Functions

• Manage and oversee the pathology customer care division Advise the Customer Service Supervisors by providing advice, problem solving assistance, goals, answers questions, and provides policy interpretations.
  
• Review errors in patient registration, sample accessioning, and grossing of second opinion consultations, providing patient/client/employee education with regards to departmental policies and procedures.
  
• Answers general questions (clients & employees).
  
• Investigates delays with patient samples for testing or coordinating material for continuity of care.
  
• Returning of medical devices to manufacturer and maintaining log with hospital revenue integrity department.
  
• Assists the pathologists/patients with pricing of testing (quotes) and processing of payments.
  
• Monitors departmental fax/email and troubleshooting of EMR/Pathology database.
  
• Protects sensitive patient medical records through the strict following of the Health Insurance Portability and Accountability Act (HIPAA) protocols.
  
• Creates, reviews, and updates standard operating procedures within the area.
  
• Meets with outside vendors, counsels, and trains employees on the importance of tasks in the Department.
  
• Logs all ancillary testing send outs w/ payment information.
  
• Assists the billing department with inquires.
  
• Complete all additional duties as assigned in timely fashion.
  
• Creates spreadsheets to monitor and track productivity and approved employee time cards through Kronos.
  
• Involved in the interviewing process of potential Department hires.
  
• Audits of cases as required/requested.
  

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
c106

This job has expired.