Clinics Billing Coordinator
University of Denver

Job Info

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About the University of Denver

Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower them to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.

About the Graduate School of Professional Psychology

At the Graduate School of Professional Psychology, our goal is to transform the way we think about and approach mental health and wellness. We do so through groundbreaking academic programs and experiential training that aims to ensure we can better meet the needs of the communities we serve. We are dedicated to developing exceptional practitioners and scholars by offering a well-rounded approach to education. Every single one of our programs blends valuable academic offerings, intensive field-based training, cutting-edge applied research, and constructive community engagement. Our academic programs are rooted in our history of service and have developed over time to meet the growing needs of society. For more information, please visit http://psychology.du.edu.

GSPP seeks to train students to provide culturally competent services to clients and the community. GSPP is committed to building a diverse and inclusive educational environment and encourage applications from individuals with minoritized identities.

As part of our training model, GSPP offers a broad range of confidential and evidence-based mental health care to the Denver community through multiple specialized clinics. Our Professional Psychology Clinic (PPC) has provided low-cost, high-quality psychological services to the Denver community for over 30 years. The PPC is one of the largest psychology training clinics in the United States, with more than 200 students providing more than 11,000 hours of therapy and assessment services each year. In addition, GSPP has multiple specialized clinics, currently including: the Caring for yoU and Baby (CUB) Clinic; the Center for Performance Excellence (CPEX); the Denver Forensic Institute for Research, Service, and Training (Denver FIRST); the Sturm Center; and the Trauma and Disaster Recovery Clinic (TDRC). One way that these clinics provide services is through external and grant funding, including to survivors of torture and justice-involved youth.

Position Summary

The Graduate School of Professional Psychology at the University of Denver seeks a Clinics Billing Coordinator. This position will manage all billing items related to our multiple clinics. A primary part of this position involves billing for behavioral health services to receive insurance reimbursement, such as Medicaid. In addition, this position supports billing processes including self-pay, grants, and contracts. This individual will support billing procedures for all of the clinics but reports directly to the Director of the Professional Psychology Clinic.

This is a full-time, benefited position. The schedule can be flexible but requires some availability during normal business hours (Monday-Friday, 8:00am - 4:30pm). This position has the possibility to qualify for remote work in accordance with university policies and processes.

Essential Functions

Insurance

Assess and confirm client eligibility for potential payment sources, including Medicaid and state-funded grants, in collaboration with student clinicians, student employees, and clinical supervisors.

Perform insurance verification on an ongoing basis and communicate insurance changes to student clinicians and clinical supervisors in a timely manner.

Review and submit claims to insurance payers bi-weekly, follow up on outstanding claims and respond to denials within set time limits.

Maintain clinics credentialing with Colorado Access: Medicaid Regions 3 and 5.

Assist with expansion of clinics credentialing to other Medicaid Regional Accountable Entities.

Work with clinic staff to research and broaden list of eligible billing codes for Medicaid reimbursement.

Work with student clinicians and clinical supervisors to complete Authorization forms for Psychological Testing for Medicaid insured clients.

Complete annual audit of Colorado Client Assessment Records (CCARs) compliance/entries.

Self-Pay, Grants, and Contracts

Prepare invoices for fee-for-service grants and contracts such as the Indigent Grant and Denver County Veterans Services.

Collaborate with and train personnel, including student employees, to manage payments across multiple clinics, including grant-funded projects and fee-for-service contracts for clinical services.

Prepare training documents and resources for student employees, student clinicians, and clinical supervisors regarding billing-related procedures.

Delegate tasks to student employees when necessary.

Provide excellent communication with external payment representatives, including those from insurance, grantmaking, and billing organizations.

Implement collections by contacting student clinicians, clinical supervisors and clients with balances, overseeing and enforcing payment plans, and providing balance statements to clients when their services end.

Support the development of fee-for-service contracts and grants in collaboration with GSPP staff and faculty and the Office of Research and Sponsored Programs.

General

Track client and appointment/invoice information and share the information with GSPP or external parties as needed for billing purposes in accordance with confidentiality standards and HIPAA requirements.

Keep track of all billing-related paperwork including acknowledgement of services forms, payment plans, identification documents (for Medicaid insured clients), and Colorado Client Assessment Records (CCARs) (for grant covered and Medicaid insured clients).

Follow up with student clinicians regarding missing paperwork items and annual CCAR renewals (when necessary).

Perform a monthly audit of all new phone screens and acknowledgement of services forms and update client files and insurance spreadsheets accordingly.

Process and track payments from multiple sources (phone payments by credit card, check, cash, fax, online portal, wire transfers), including manually entering credit card payments, submitting journal entries, and ensuring that deposits are made correctly on campus. Ensure that payments are applied to the appropriate clinics.

Accurately input and verify all payments in the clinic electronic medical record system (Titanium), including payments from clients, Medicaid, and grants.

Maintain organized filing system for all physical paperwork and electronic documents (including both new and archived records).

Collaborate with clinic staff to develop and improve policies and procedures related to billing processes.

Monitor and attend to various tasks and requests from students, supervisors, and clients that are communicated via email,

Effectively utilize Microsoft Teams, and the clinic electronic medical record system (Titanium).

Prepare and analyze monthly financial and accounts receivable reports.

Ensure that clinic revenue protocols and client communications uphold GSPPs commitment to promoting diversity, equity, and inclusion.

Document all position duties and processes to allow for continuity of operations.

Cross-train with clinic and operations staff to provide backup coverage as needed.

Communicate and collaborate closely with GSPP finance staff. Work together to troubleshoot billing discrepancies.

Adapt to changes and expansion and participate in process improvement.

Other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of medical billing for Medicaid and other commercial insurance

Knowledge and experience working with CPT and ICD11 codes

Comprehensive knowledge of the entire revenue cycle

Strong knowledge of HIPAA and FERPA and ability to maintain confidentiality of private health and student information

Accounting and accounts receivable skills

Strong computer skills and proficiency with Microsoft Office and electronic medical records systems

Ability to work independently, use time productively and manage competing priorities

Strong interpersonal and communication skills

Strong skills in collaborative problem-solving and process improvement

Ability to maintain impeccable attention to detail

Ability to contribute effectively to multiple teams

Ability to learn and adapt to changing circumstances

Ability to learn and adhere to policies and procedures from multiple entities

Required Qualifications

• A high school diploma or GED or equivalent
• 2-3 years relevant experience in office management, preferably in a healthcare setting

Preferred Qualifications

• An advanced degree in a related field, such as Business Administration or Accounting, or equivalent training and experience
• 2-3 years relevant experience in healthcare billing and reimbursement
• Previous experience billing for behavioral health services in the State of Colorado
• Previous experience with healthcare billing software
• Medical Billing Certification desired
• Previous experience with Titanium

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is moderate.

Physical Activities

1. Ability to sit or stand in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
The schedule can be flexible but requires some availability during normal business hours (Monday-Friday, 8:00am - 4:30pm)

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on June 19, 2023.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade number for this position is 7.

Hourly Range:
The hourly range for the position is $24.00 - $27.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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