Collection Supervisor
CMA CGM

Job Info

---

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

Supervisor DDSM Disputes & Collections

Position Summary

The DDSM & Finance Admin Supervisor will oversee and assist the DDSM dispute clerks (3), inbound demurrage clerk (1) and accounts payable clerk (1). The supervisor will assist staff with dispute inquiries as needed as well as resolve escalated issues across all desks. The supervisor will monitor dispute team's productivity and reallocate workload as appropriate. It is the responsibility of the supervisor to ensure that the dispute team is trained on current processes and systems to perform their tasks efficiently.

Essential Job Functions

• Serve as first point of contact for DDSM dispute clerks, inbound demurrage clerk and accounts payable clerk when questions arise during their workday.
• Ongoing review of staff productivity, offer recommendation, guidance, support and assistance.
• Review and research DDSM dispute team's escalated disputes to ensure resolution is reached.
• Facilitate communication with internal teams to help resolve issues on inbound demurrage and accounts payable desks.
• Help drive collections efforts by prioritizing disputes accordingly and ensuring mitigations are processed timely and accurately.
• Coordinates the placement of delinquent accounts with Collection Agencies and accounts assigned for litigation. This includes corresponding with them on matters covering the production of documentation, settlements, close outs and the responsibility to process commission payments
• Responsible for OCU Admin i.e., ensuring we have sufficient coverage across all OCU desks daily. Approve time worked, TIL logging and research
• Work on Ad Hoc projects as assigned by management.

Knowledge, Skills/Abilities

• Bachelor's Degree or equivalent experience
• Minimum 5-8 years of relevant experience

• Attention to detail
• Strong analytical and problem-solving abilities
• Good conflict resolution skills
• Effectively work independently with minimum direction/supervision
• Strong leadership, team building, people management skills
• Strong time management and organization skills
• Excellent communication skills (verbal and written) both internal and external customers
• Advanced knowledge of Excel i.e., data manipulation using pivot tables, formulas, etc.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

Nearest Major Market: Los Angeles

This job has expired.