Collections Specialist
Resurgent Capital Services

Job Info

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About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Overview

• Do you enjoy helping others ?
  
• Are you a great communicator and an attentive listener ?
  
• Are you able to build rapport quickly ?
  
• Does a monthly bonus motivate you ?
  
• Looking to be a part of a team that has direct impact on the financial future of others ?
  

Summary:
Our Collections Specialists contact borrowers and negotiate payment arrangements on their delinquent accounts.

NOTE: This is a 100% in-office opportunity that does require availability on Fri evenings and Saturday until 5pm on a rotating basis.

Responsibilities may include:

• Secure payment in full / establish reasonable repayment schedules by locating and contacting debtor accounts by telephone
  
• Call and resolve accounts on a timely basis from start to finish, including a high output of daily calls (200+) in an effort to contact debtor accounts.
  
• Show professionalism and courtesy while working with consumers
  
• Comply with all state and federal guidelines including the Fair Debt Collection Practices Act ( FDCPA)
  
• Demonstrate effective telephone and negotiation techniques
  
• Responsible for hitting / exceeding individual and team goals
  
• Work with customers in escalated and complex situations
  
• Develop efficient work methods to accomplish collection budget quota
  
• Consistently exercise a high degree of initiative and independence
  

Qualifications/Skills:

• Strong attention to detail, goal oriented
  
• Excellent Phone skills
  
• Strong negotiation and problem solving skills
  
• Solid grammar, computer and multi tasking skills.
  
• Demonstrated timely and consistent job attendance history.
  

What We Offer:

• Competitive salary & the ability to make an uncapped monthly bonus!
  
• Comprehensive medical, dental and vision insurance
  
• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.
  
• Free on-site fitness area
  
• Employee wellness clinic
  
• Up to a 4.5% match on 401k
  
• A career path to grow
  
• A casual work environment
  
• Opportunities to give back to the community by participating in civic and charity events with colleagues
  
• Ability to work with phenomenal talent and friendly team of professionals
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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