Commercial Service Technician I - Hybrid Schedule
Clopay Corporation

Troy, Ohio

Posted in Building and Construction


This job has expired.

Job Info


Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Commercial Service Technician I in our Troy, Ohio manufacturing facility.  This is a hybrid (some remote, some in office) position.


In this position, the successful candidate will perform the following job responsibilities:

•  Provide superior service and support to customers.

•  Build trusted advisor relationships with commercial customers by providing parts support, technical expertise, and installation assistance to ensure a trouble-free product and installation.

•  Process requests for warranty, repair, replacement, and conversion parts on all commercial sectional products.

•  Expedite priority orders in a quick, efficient fashion.  Providing the best solution for the customer, while ensuring the most cost-effective solution for the business.

•  Provide accurate, clear, and concise written and verbal communication to internal and external customers.

•  Interpret and analyze engineering and technical documents for commercial projects.

•  Ability to interpret and read project blue prints, drawings, door schedules, elevations and specifications.

•  Serve as point of contact for commercial technical questions and troubleshooting.

•  Generate product reports so quality issues and customer experience improvements can be addressed by the correct group within the company.

•  Other duties as assigned.

 



•  A high school degree is required, along with a minimum of two years of related experience and training.  Associates or Bachelor's degree preferred.   

•  Prior product installation and technical knowledge in a customer service environment.

•  Microsoft Office experience. 

•  Oracle experience preferred.

•  Solid critical thinking and problem-solving skills.

•  Ability to calculate dimensions and pricing.  

•  Internal applicants must have been in their current position for a minimum of 18 months or get their supervisor approval prior to applying.

Please visit our website at www.clopay.com to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.

 


This job has expired.

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