Concierge Representative
Beacon Hill Staffing Group

Job Info

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Our client, a property management company in Boston, is seeking TWO Part Time Concierge Representatives to provide excellent customer service to the guests and tenants. This role pays $18/hour and this candidate can chose between 3 different shifts: 11 am - 7 pm, 10 am - 6 pm or 1 pm to 9 pm. This role does require thee candidate to work weekends. This role is looking for someone to start as soon as possible so qualified candidates are encouraged to apply.

Marketing

• Support Marketing Team with the execution of special promotions, events and initiatives.
• Support Marketing promotions and events by contacting and developing relationships with retail associates and managers.
• Act as a liaison between all shoppers, visitors and retail/office tenants and management staff.
• Ensure that all concierge desk initiatives and annual goals are met.

Administration

• Answer all retail calls on both local and 800 customer service telephone lines to assist visitors with questions.
• Assist job seekers in locating retail employment by regularly updating the job opportunities submitted by the company
• Track and hold responsibility for all Concierge Desk items, including keys, documents and packages that are delivered and/or directed through the Concierge Desk.
• Validate parking tickets, explain parking rates and assist visitors in locating their appropriate garage entrance. Giving driving directions when needed.
• Assist visitors who are not fluent in English.
• Disseminate all customer comments/complaints to proper management personnel.
• Inventory and stocking of brochures and marketing and/or promotional tools.
• Create, update and stock visitor information documents for frequently asked questions by visitors of the Center.

Region/Building Specific Functions:

• Provide staffing assistance for Office Tenant-related events.
• Specific marketing and customer service projects as assigned by the Customer Service Manager.
• Perform other duties as assigned.

Requirements and Qualifications:

• A High School diploma or equivalent educational certification required.
• Flexible schedule including nights, weekends, and holidays required.
• Previous face to face customer service experience preferred.
• Ability to work autonomously as well as part of a team.
• Excellent verbal communications skills.
• Ability to simultaneously handle multiple priorities and tasks.
• Professional in demeanor.

Reporting Structure:

This position reports directly to the Customer Service Manager, who provides daily supervision, guidance and coordinates and evaluates, and monitors work performance on a periodic basis.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

This job has expired.