General Statement of Duties:
Responsible for servicing customers and prospects by fielding questions, solving problems and responding to telephonic or electronic channel inquiries.Handle customer complaints with professionalism and escalate issues to management when necessary. Utilize a variety of systems when responding to customer requests and offer solutions. Provide knowledge of our products and services using the current customer interaction model.Demonstrate CARE Standards during each customer interaction to meet and exceed customer expectations.
Major Duties and Responsibilities:
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