Contractor Sr Desktop Engineer
AutoNation - AutoNation Headquarters

Job Info

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AutoNation Headquarters

Position Summary:

The Technology Operations team at AutoNation is looking for our next Desktop Engineering rock star!  We are undergoing a transformation in on our approach and strategy for End User Computing, and moving toward a more user-centric product/service model.  If you are excited about working with desktop administration, asset lifecycle management, and desktop virtualization tools such as Tanium, Citrix, ServiceNow, and the like, and are obsessed with creating awesome end-user experiences – we want to meet you!

 

Organizational Relationships:

The  Sr Desktop Engineer will be part of the Technology Operations at AutoNation. This person reports to the Director of Technical Support as part of the Client Architecture team and will interact with all other technology teams (App Dev, Cyber Security, third-party vendors, etc.) and business teams as part of their role.

 

Job Responsibilities:

• Responsible for analyzing, designing, deploying, migrating, implementing, and supporting computer applications, systems and network configuration to client computers or endpoints
• Participates in developing plans for the desktop environment, considering capacity, physical layout, etc., and makes recommendations to leadership.
• Assists corporate and field associates on design, deployment, and implementation of endpoint devices and software applications
• Monitors system performance through management applications (e.g. Active Directory, GPMC, Tanium, etc.);
• Uses Active Directory to manage organizational units, and build/manage/deploy group policy objects (GPO)
• Builds and maintains operating system images, scripts, application packages, builds/rebuilds/patches workstations, generates workstation hardware/software reports, and carries out technical administration tasks
• Package and deploy applications to end user systems.
• Serves as an escalation point for technically complex problems/service requests from IT Desktop Support, the IT Service Desk, and Field Support
• Provide support to Executive Leadership as required
• Provide tier 3 technical support for both hardware and software issues to end users.
• Manage and support BYOD and Corporate-Owned mobile devices.
• Monitors the performance of the desktop environment and performs basic problem resolution, including coordinating with vendors when needed to ensure continued availability and reliability, following established procedures
• Resolves recurring problems and documents appropriate procedures. Responds to system and application messages
• Provides preventative maintenance on desktop and end-user technologies
• Participates in documenting new procedures in a clear and concise manner. May participate in the development of new or modified procedures
• Identifies opportunities for system improvements and escalates as appropriate
• Participates in a weekly on call rotation to maintain and provide critical system support when required
• Maintains compliance with relevant policies and procedures and escalates any concerns as appropriate.

Qualifications:

• Bachelor’s degree in technical field.
• 5 years’ experience in desktop support, engineering, or architecture with an emphasis on desktop asset management and desktop support
• Strong communication skills with the ability to influence technical teams and vendors
• Demonstrated ability to interact with and support Executive (C-Suite) leadership
• Ability to exercise calm judgment and decision making under pressure.
• Strong understanding of desktop support and packaging tools, along with asset lifecycle management (i.e.Tanium, Citrix, ServiceNow)
• ITIL certification preferred

 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform job related tasks other than those specifically presented.

 

 

Company Overview

As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions.  We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

This job has expired.