Credit Card Specialist
Wsfs Financial

Job Info

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Position type: Full-time
Location: Philadelphia, PA

Schedule: Monday – Friday
Hybrid/Onsite

Description:

The Credit Card Specialist provides stellar customer support for all new and existing Small Business and Commercial credit card accounts. The position provides direct customer care to customers and operational support to Bank Relationship Managers and Retail Associates. The incumbent communicates effectively with other support areas to ensure quality customer service from start to finish. The incumbent will board Commercial/Small Business credit card applications and create a seamless onboarding experience for new customers.

Responsibilities:

• Provide stellar technical and operational support to customers and sales staff relative to all credit card products and their ongoing support. Respond expediently and accurately to Customer and internal Associate calls and inquiries, maintaining established SLAs.
• Onboard new card relationships, set up users and account processing parameters, Online Loyal Manager, SSO, and EZ Business access. The incumbent will be responsible for reviewing bankcard applications and approvals to ensure documentation is sufficient and complete.
• Perform EZ Business training for business credit card customers and assist customers with setup. Follow up with clients after implementation to ensure that all products and services are working properly.
• Complete production tasks (work queue fulfillment; cardholder maintenance, travel notifications, etc.) adhering to established departmental SLA's, controls, policies and procedures for credit as well as debit as needed.
• Serve as a subject matter expert for Associates to provide support to branches/Call Center, including Managers with credit or debit related questions and issues.
• Acts as liaison to the card processor (FIS) to facilitate problem resolution. Stays abreast on current VISA rules and regulations. Escalate anomalies, issues and problems, such as fraudulent activity, to the department Team Lead, Payment Manager and/or Operational Risk.
• Perform other duties and/or special projects as required.
• Collaboration with Team Lead to maintain and document departmental procedures to ensure processing efficiency, risk mitigation and operational controls.
• Job Knowledge and Skills

Minimum Qualification:

• Must have a minimum of one yearof experience in banking or financial customer service.
• Must have aminimum of one year of credit card operations experience in a high-volume, deadline-oriented service environment.
• Prior experience making quick, high-quality decisions on complex issues.
• Excellent customer service skills to service both the internal and external customer
• Excellent problem-solving skills.
• Excellent oral and written communication skills.
• Strong organizational and prioritizing skills.
• Ability to handle a variety of tasks simultaneously.
• Ability to handle confidential information in a mature and professional manner.
• Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.

Inclusiveness:

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This job has expired.