VCA Fort Collins Animal Hospital located in Fort Collins Colorado is looking for a full-time Client Service Representative who enjoys practicing advanced medicine with a cohesive, tenured team.
VCA Fort Collins Animal Hospital is a member of VCA IdeaPark, a group of hospitals working to rethink the future of veterinary medicine. If you are curious about different ways to solve existing problems in veterinary medicine and enjoy being on the leading edge, VCA Fort Collins Animal Hospital is the hospital for you! You will be joining a network of like-minded associates, supported by an all-star team and have access to our latest digital tools.
Our GP/Urgent Care small animal hospital is AAHA accredited and practices gold-standard medicine. We offer routine and medical concern exams, general vaccinations, in-house laboratories (CBC, chemistry, HWT, FeLV/FIV tests, UA, etc.), advanced and routine send-out diagnostics through Antech, domestic and international health certification, onsite ultrasound, digital radiographs, and PennHIP certification. We also work with two board-certified radiologists for more advanced ultrasound diagnostics/procedures. Our hospital offers surgical procedures such OHE, neuter, gastropexy, splenectomy, and more. Our dental services are always performed under gas anesthesia and include: ultrasonic cleaning/polishing, full-mouth digital radiographs, complete dental charting, bonding, and extractions. For more advanced dental procedures, we partner with a board-certified small animal dentists to complete these cases in hospital.
We are seeking an experienced full-time Client Service Representative to join our team. This position starts at $13.50 and increases with expierence. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Fort Collins, Colorado offers the best of both worlds with city amenities and nature just around the corner. Explore life on the water at Horsetooth Reservoir or Boyd Lake State Park; where standup paddle boards, jet skis, kayaks, and boats are available to rent on warm summer days. Visit the Poudre Canyon for local camping and river rafting. Or simply explore our numerous bike paths and hiking trails. Looking for non-outdoor based activities? Fort Collins has you covered. Walk through historic Old Town and sample a variety of delicious cuisine or browse the local boutiques. With a short drive to the Mile High City of Denver, you can expand your options for food, drinks, museums, activates, and travel through Denver International Airport.
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
Health & Wellness
Professional Development
Additional Benefits
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