CSR (Urgent Care/ GP Hospital)>
VCA

Fort Collins, Colorado

Posted in Medical and Nursing


This job has expired.

Job Info


VCA Fort Collins Animal Hospital located in Fort Collins Colorado is looking for a full-time Client Service Representative who enjoys practicing advanced medicine with a cohesive, tenured team.

VCA Fort Collins Animal Hospital is a member of VCA IdeaPark, a group of hospitals working to rethink the future of veterinary medicine. If you are curious about different ways to solve existing problems in veterinary medicine and enjoy being on the leading edge, VCA Fort Collins Animal Hospital is the hospital for you! You will be joining a network of like-minded associates, supported by an all-star team and have access to our latest digital tools.

Our GP/Urgent Care small animal hospital is AAHA accredited and practices gold-standard medicine. We offer routine and medical concern exams, general vaccinations, in-house laboratories (CBC, chemistry, HWT, FeLV/FIV tests, UA, etc.), advanced and routine send-out diagnostics through Antech, domestic and international health certification, onsite ultrasound, digital radiographs, and PennHIP certification. We also work with two board-certified radiologists for more advanced ultrasound diagnostics/procedures. Our hospital offers surgical procedures such OHE, neuter, gastropexy, splenectomy, and more. Our dental services are always performed under gas anesthesia and include: ultrasonic cleaning/polishing, full-mouth digital radiographs, complete dental charting, bonding, and extractions. For more advanced dental procedures, we partner with a board-certified small animal dentists to complete these cases in hospital.

We are seeking an experienced full-time Client Service Representative to join our team. This position starts at $13.50 and increases with expierence. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You:


As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:


* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Fort Collins, Colorado offers the best of both worlds with city amenities and nature just around the corner. Explore life on the water at Horsetooth Reservoir or Boyd Lake State Park; where standup paddle boards, jet skis, kayaks, and boats are available to rent on warm summer days. Visit the Poudre Canyon for local camping and river rafting. Or simply explore our numerous bike paths and hiking trails. Looking for non-outdoor based activities? Fort Collins has you covered. Walk through historic Old Town and sample a variety of delicious cuisine or browse the local boutiques. With a short drive to the Mile High City of Denver, you can expand your options for food, drinks, museums, activates, and travel through Denver International Airport.

Hospital Website

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Wellness

  • Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
  • 401k retirement savings plan with company match
  • Health/dental/vision insurance, infertility benefits, gender affirmation services
  • Paid parental, vacation and sick leave

Professional Development

  • Continuing Education Allowance and paid Continuing Education Days
  • WOOF University - offering abundant CE for Doctors and Staff
  • VCA Academy's Mentorship Program - participate as a mentee or mentor in a GP or ER setting
  • Opportunities to participate in a robust Clinical Studies program

Additional Benefits

  • Up to 100% Pet Care Discount for your own pets
  • 100% paid professional liability coverage
  • 100% paid life insurance
  • 100% paid short-term disability insurance
  • Access to a network of 5,000 doctors, including more than 600 specialists

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com


This job has expired.

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