Customer Account Support Specialist 3
Dexcom, Inc

Job Info

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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

We are looking for an energetic and detail-oriented person to join our Customer Support team. The position is an inbound support center responsible for providing support for our products and service to patients, prescribers and pharmacists. This includes demonstrating the company mission through our interactions with empathy and the ability to communicate with confidence, clarity, and product/process/industry knowledge.

Where you come in:

• You will handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  
• You will get potential patients excited about the Dexcom CGM and clearly explain system features and benefits with recommendations on how to obtain Dexcom CGM
  
• You will provide clear and concise explanations to customer inquiries in an organized and timely manner
  
• You will troubleshoot and resolve customer issues using desktop applications
  
• You will compassionately handle sensitive situations surrounding healthcare needs
  
• You adhere to all client and regulatory compliance laws (HIPAA), FDA approved usage and documentation
  

What makes you successful:

• You provide excellent customer service through active listening on every interaction
  
• You aim to resolve issues on the first interaction by being proactive, patient, empathetic and understanding
  
• You adhere to all client and regulatory compliance laws (HIPAA)
  
• You can build strong relationships with customers, peers and colleagues and you have the flexibility to adapt within a fast-paced growing environment
  
• You understand the importance of our roles in improving the lives of those living with diabetes
  
• Required qualifications include logical problem-solving skills, availability to work various shifts, ability to use Window operating systems and predictable and reliable attendance.
  
• Preferred qualifications include 3-4 years of customer service and insurance benefits experience, excellent oral and written communication skills, some technical background and bilingual in English and Spanish.
  

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
  
• A full and comprehensive benefits program.
  
• Growth opportunities on a global scale.
  
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  

Travel Required:

• 0-5%
  

Experience and Education Requirements:

• Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent.
  

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

View the OFCCP's Pay Transparency Non Discrimination Provision at this link.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:
$25.72 - $42.83

This job has expired.