Customer Advocate
Bcidaho

Job Info

---

Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our award-winning team providing outstanding customer service in our contact center environment. CA's receive, research, educate on, and respond to inquiries from members, healthcare providers, and BCI team members relating to benefit, claim or enrollment queries on our lines of business.

This is an onsite position at our Meridian Idaho campus, with start date Monday June 6, 2022.

Requirements:

• Ability to work onsite at our main campus
  
• Ability to attend 7-week, paid training class Monday-Friday, from 8:00am-4:30pm.
  
• Schedules are assigned when training is completed, and will fall within our call center hours of operation: Monday-Friday starting as early as 7am, some shifts finishing as late as 7pm; some Saturdays 8a-12pm. At a later date (6-12 months), may be assigned to work teams with hours ranging from as early as 7am to finishing as late as 9pm, any day of week/weekend. Shifts are assigned based on performance ranking twice a year. Work periodic overtime as requested. Please apply if you have ability to work any assigned schedules within these hours of operation.
  

We're seeking Customer Advocates with:

Education: no specific education required. Completion of high school education/GED, degree, and/or industry certification(s) is helpful.

Experience: no specific experience required; however, previous work history in contact/call center, customer service, insurance, and/or medical office will help support your success in this position. Applicants should have basic knowledge of systems and procedures obtained through work experience or education, such as:

• Phenomenal verbal and written communication
• Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation
• Problem solving and basic math skills
• Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion
• In the event working from home becomes a necessity due to health or inclement weather: team member(s) may be asked to work remotely at home, without interruptions and with privacy, until cleared to return onsite to campus. They should also have secure, password protected internet, with ability to plug LAN cable directly into modem or modem/router adapter.

What your day may look like:

You'll be researching and responding to telephone and electronic inquiries in our call center, documenting interactions through the internal tracking system. This may include initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, interpreting policy provisions, conducting pharmacy research, and written communications. You'll also help educate and answer questions regarding member benefits and claims.

An important part of your work includes maintaining performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. We will also count on you to adhere to scheduling, so we can work as a team to provide excellent service levels through varied call volumes.

Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities!

Start date: June 6, 2022

Hourly Pay Rate: $17.50/+, benefits, annual incentive bonus

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

This job has expired.