Get Hired Faster

Customer Care Agent
Adecco

Fort Mill, South Carolina

Posted in Recruitment Consultancy


This job has expired.

Job Info

Adecco is hiring for a local client in the Fort Mill area. These are Work From Home opportunities for experienced Call Center/Customer service individuals . Starting pay $14.50hr. Must have open availability.
Apply now if you meet the following requirements.
Job Description:
The Customer Care Agent is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. S/he also acts as the "voice of the customer" and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention.
Primary Duties:

  • Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.
  • Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
  • Drive process improvements within the Customer Care area.
  • Going the extra mile with every customer.
  • Uphold the Shutterfly 100% Happiness Guarantee.
  • Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
  • Construct email responses for new customer issues.
  • Have fun!!!
  • Place, track and close orders through the Shutterfly/Tiny Prints order fulfillment system.
    • Experience:
  • Excellent customer/client communication experience and skills (phone/email/live chat) required.
  • Experience in proofreading, copy editing or writing.
  • 5 years' experience in customer service environment or equivalent work experience.
  • Experience in an e-commerce is beneficial.
  • Experience in print/design a plus.
  • Experience in a retail company (stationery, baby or gifts) a plus.
  • Bachelor's degree or equivalent work experience.
  • Must have High school diploma or GED
    • Knowledge, Ability, Skills:
  • Exceptional communication and interpersonal skills.
  • Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
  • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
  • Willingness and desire to go the extra mile for Shutterfly customers.
  • Proficient in using Web browsers, Microsoft Word and Excel
  • Experience with Photo Shop a plus
  • Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards.
  • Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment
  • Background check required.


    • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records


    This job has expired.

    More Recruitment Consultancy jobs


    Echo Tech - Echo Tech
    Allyon
    Austell, Georgia
    Posted about 2 hours ago

    NICU - Neonatal Intensive Care - RN-days
    Allyon
    Marietta, Georgia
    Posted about 2 hours ago

    RN Staff Educator
    Allyon
    San Marcos, California
    Posted about 2 hours ago
    View Recruitment Consultancy jobs ยป

    Get Hired Faster

    Subscribe to job alerts and upload your resume!

    *By registering with our site, you agree to our
    Terms and Privacy Policy.

    Connect with us: Link to LinkedIn Link to Facebook Link to Twitter Email Asian Job Search
    Terms and Privacy Policy | © 2024 SEARCHBOX L.L.C.