Customer Care Associate
Plymouth Rock Assurance

Job Info

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Who are we?

Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work.

We are a leading auto and home insurance carrier servicing customers across 6 northeast states.

The Plymouth Rock Auto team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years.

Our headquarters is in the heart of Boston, across the street from the iconic South Station.

What are the expectations of this role?

As a Customer Care Associate you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. This is a dynamic, fast-paced environment in which you'll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.

What is exciting about this role and Plymouth Rock?

This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully-paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Essential Responsibilities

• Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat
• Making sure every customer interaction results in a great customer experience.
• Develop and maintain strong knowledge of our revolutionary insurance product
• Accurately enter and update policy information into the various processing systems
• Build enduring relationships with agents, customers and team members
• Be willing to learn something new every day and apply it to future customer interactions

Qualifications and Education

• Excellent oral and written communications skills
• Bachelors or Associates Degree preferred
• Ability to multitask and adapt to changes quickly
• Capability to identify and address customer's needs to ensure an outstanding experience on every interaction
• Capacity to work in a fast-pace supporting the rapid growth of our customer base
• Be a self-motivated individual to meet & exceed goals
• Proficient in the use of Microsoft Office
• Minimum of 1 year overall work experience preferred
• Have obtained or are working towards a college degree

Perks:

• Tuition reimbursement
• Predictable office schedule
• Downtown Boston office
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Robust wellness & health and fitness reimbursement programs
• Free onsite gym
• 401(k) bonus
• Volunteer opportunities
• Matching gift program
• Auto and home insurance discounts
• Company-paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans
• Licensing opportunities
• Company-sponsored social events

We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual's membership in any of these protected classes

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