Customer Care Representative
Beacon Hill Staffing Group, LLC

Job Info

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Job purpose

Provide technical support to patients, families, and medical professionals in the use of the LifeVest via phone and email contact.

Essential Duties and Responsibilities:

Duties and responsibilities

• Provides basic technical support via phone, email, and other methods of contact to resolve product or system problems
• Troubleshoots issues effectively in compliance with all associated training and work instruction.
• Identifies specific issues with regards to patient inquiries, utilizing basic troubleshooting skills to resolve issues.
• Documents all customer complaints and appropriately identifies alleged deficiencies related to the identity, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.
• Provides back-up on all patient and physician issues in substitution for other departments in a 24-hour environment
• Provides exceptional customer service to patients, medical professionals, Field Sales personnel, and cross-functional colleagues.
• Appropriately identifies Emergency Response situations and triggers escalations in accordance with company policy and work instructions to ensure quick and efficient protection of patients
• Works closely with Customer Support and Field Personnel to dispatch PSRs to patient locations as required to resolve patient issues and ensure patient safety
• Performs other duties and tasks as assigned.

Qualifications

• Associates/Bachelor's degree in related field preferred or related experience.
• Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.
• Strong customer service skills.
• Technical aptitude or experience troubleshooting complex systems.
• Computer literacy with Microsoft Office experience.
• Empathy for direct patient contact. Medical Experience a plus.
• Listening, speaking, reading, and writing fluency in Spanish a plus.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

This job has expired.