Customer Service Rep I
Waste Management

Job Info

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If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.

Interested in joining the team? We are looking to hire immediately for our upcoming training classes.

The Opportunity
As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must!

To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable.

There are no late-night shifts and only limited weekend hours for our representatives.

The Requirements

• Ability to quickly assess information and make decisions
• Ability to effectively multi-task and quickly navigate multiple systems
• Excellent verbal, written and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Ability to complete a mandatory 6-week paid training
• Customer service experience is a plus

The Location
The safety of our employees, both current and future, is top priority. Currently, most of our representatives are working remotely due to the COVID-19 pandemic. Candidates who are selected for this position will work with a blended approach remotely and in-office based on business needs. A requirement to working remotely is the ability to do the job in a designated work area in your home. You must live within driving distance of the in-office location at 2625 W Grandview Road Phoenix, AZ to have the ability to commute to the location as needed.

Our new hires will be provided with all computer/laptop components, including a keyboard, mouse and a headset to work remotely.

To work remotely, the following will be required:

Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise.
Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster).
A workspace with adequate furnishings (e.g., a desk and chair) and lighting.
Live within driving distance of the 2625 W Grandview Road Phoenix, AZ and able to regularly commute to and from the office location as needed.

We invest in you
Our employees benefit from an extensive paid training program to learn policies and procedures, receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

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