Kforce has a client that is seeking a Customer Service Representative 3 in Tempe, AZ.Responsibilities:
Maintains relationships with clients by investigating and resolving wide-ranging client inquires and operational problems for assigned corporate clients
Acts as a primary contact for -assigned customers- for depository and cash management products services and Credit Services
Performs re-pricing responsibilities for loans tied to variable rates
Provides support with new account openings, documentation, maintenance, ordering supplies, update customer profile, complete various forms to link the accounts to existing products and services
Provides credit servicing support including: client credit availability, re-pricings, advances, and paydowns
Handles routine technical or service issues as appropriate to maintain service level agreements
Detailed knowledge of branch depository and account maintenance functions
Detailed knowledge and understanding of technical, PC-based cash management products
Detailed knowledge on back office operational processes related to all cash management products and services preferable
Detailed knowledge of treasury management products, wholesale operations, credit servicing and documentation is required
Experience servicing high-value relationships or corporate relationships a plus
General knowledge of credit servicing and understanding of Credit Request Memorandum and agreement
Research and analysis experience
Customer service experience
Verbal communication skills
Desktop PC applications use
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
According to the US Bureau of Labor Statistics (BLS), human resources specialists is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Human resources specialists will be needed to handle increasingly complex employment laws and healthcare coverage options. Most growth is projected to be in the professional, scientific, and technical services industry.
According to BLS, the median annual wage for human resources specialists was $63,490 in May 2020.
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