Customer Service Representative
Roth Staffing Companies

Job Info

The responsibility of the customer service representative is respond to our customer's needs and communicate those needs to the company's management team and service technicians

REQUIREMENTS
* Pleasant, positive, professional attitude
* Adept at building rapport with customers and have a customer-centric thought process
* Capacity to deal with frequently-changing priorities
* Temperament to handle stress effectively: remaining calm and focused in a hectic environment
* Ability to multi-task
* Excellent communication skills
* Outstanding follow-up and follow-through abilities
* Detail oriented
* Proficient in Microsoft Word, Excel, and Outlook.

DUITES
Customer Service
* A passion for customer retention and pro-active execution of company's customer retention plan.
* Efficient and professional handling of customer calls for service orders or inquiries.
* Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.
* Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.
* Able to be On-Call during non-working office hours every 6 -8 weeks for a full week

Dispatch
* Dispatch technicians and monitor their actual work hours.
* Provide administrative support to technicians and field management.
* Track service vehicles via Samsara
* Manage and follow through on unbilled work orders.
* Accurate and timely preparation of bid proposals.
* Accurate and timely resolve Customer Inquiries

* Superior computer skills
* Proficient in Microsoft Word, Excel, and Outlook.
* Knowledge of Field Force Manager, Ascente, and Traverse.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.