Customer Service Representative
The Judge Group Inc.

Orange, California

Posted in IT

Job Info

Location: Orange, CA

    The Judge Group is currently seeking a Customer Service Representative for one of our clients in Orange, CA!
This job will have the following responsibilities:
  • Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare Connect program.
  • Provides members with information to help them distinguish between Medi-Cal and Medicare benefits/claims processed through the OneCare Connect program.
  • Assists with coordination of member's health care and social service needs both within and outside the medical group and organization.
  • Maintains documentation of member cases within the FACETS system.
  • Initiates referrals to both internal and external care management departments and other departments, governments, or community agencies.
  • Participates in special events and fairs outside of regularly scheduled working hours as needed. Participates in departmental phone outreach campaigns on a regular basis.
  • Other projects and duties as assigned.
Qualifications & Requirements:
  • High school diploma or equivalent required.
  • Ability to communicate clearly and concisely, both verbally and in writing.
  • 6 months call center experience with high call volumes or customer service experience analyzing and solving customer problems required.
  • Bilingual in English and in one of the following: Spanish, Vietnamese, Arabic, Farsi, Korean, Chinese required.
  • 6 months Health Maintenance Organization (HMO), Medi-Cal/Medicaid, and Health Services experience preferred.

If you'd be interested in this role and would like to learn more please email me at, or call my direct line at (720) 449 8646 for immediate consideration.


This job and many more are available through The Judge Group. Find us on the web at

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