Customer Service Representative / Call Center Representative
Senske Services
Job Info
Are you a person who likes to solve problems and help others when they need it? Do you have strong relationship building skills and connect easily with others? If so, we are looking for talented people like you to join our team!
Customer Service Representatives are an important member of our Contact Center team - they provide a positive customer experience and are the vital human connection to our business services. Team members support the Senske business by receiving calls to resolve basic and routine customer concerns in a timely, professional manner. They are problem solvers with good negotiation skills who are self-driven, motivated to meet goals and achieve the highest level of customer satisfaction.
A successful team member displays strong communication skills when resolving product/service issues by actively listening, clarifying the customer's concern, determining the cause of the problem, advising on the best solution, and expediting the correction or adjustment to the service. Customer Service Reps take ownership of customer concerns and provide timely follow-up to ensure the success of the resolution.
At Senske, we create an environment where you're empowered to do what you do best every day by providing opportunities for ongoing development and growth. You will receive guidance and plenty of support from our talented, super-smart colleagues and leadership team. By joining the Senske crew, you will be part of a supportive team with a passion for best-in-class customer service.
If you enjoy connecting with customers to provide topnotch support and the role it plays in making a customer-centric team successful, we encourage you to apply today! Come have fun working for Senske and earning great pay along the way!
Starting Wage range is $16 - $18 per hour. This is a hourly, non-exempt position. This position is based full-time in our office in Dallas, TX.
The Perks:
- Competitive hourly pay - Life is expensive! We believe in paying well.
- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
- Do you want to work with your friend? We offer a referral bonus!
- Affordable health care packages that include medical, dental, vision and life insurance.
- Company paid short term disability and paid life insurance
- 401K with Employer Match, 9 Company Paid Holidays, Paid Vacation (accrue up to 1 week of paid vacation your first year), Paid Sick Leave
- Fun team celebrations year-round!
- Ability to earn a flexible schedule based on performance!
- High school diploma or the equivalent.
- 1-2 years of experience in customer support role.
- Friendly and dedicated to great customer service.
- Ability to pass a pre-employment background screening and drug test (THC excluded).
- Ability to prioritize, multi-task, work independently and as part of a team.
- Must have the ability to work outside of normal scheduled hours, as needed to support the business needs.
- Encourage a positive team atmosphere & willingness to help others!
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