JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.
Essential Duties and Responsibilities
• Provides Customer Service support to our external and internal customers.
• Handles customer requests including the fulfilment of purchase orders, credit and debit memos, and product and order status inquiries.
• Support inquiries that come from the public Customer Service Message Center.
• Resolves order discrepancies to resolution.
• Partners with Operations regarding inventory reconciliation and/or discrepancies
• Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.
• Is expected to demonstrate initiative in serving the needs of all customers by thoroughly researching to resolve issues and identify process improvement needs.
• Is committed to developing a close working relationship with sales representatives and other customer service representatives to convey information about potential and committed sales orders.
• Works in cooperation with Production Planning, the sales force and distributors in the tracking of orders placed and any special pricing considerations.
• Demonstrate accountability in serving the needs of all customers regardless of whether the information requested is readily available or not.
• Issues RMA numbers to customers and forwards information to Customer Service team daily.
• Shared responsibility with other Customer Service Reps.
• Will cross-train with other Customer Service Reps on all aspects of position on an ongoing basis, when applicable.
• Works on special projects as required.
• May perform other duties as assigned
QUALIFICATIONS -The requirements listed below are representative of the knowledge, skill or ability required.
Education and Experience
**Must be fluent in both French and English**
• Associate's Degree in related field
• Bachelor's degree preferred
• Equivalent work related experience acceptable in lieu of degree: Yes
• Minimal 3 years of demonstrated experience in customer service, commercial operations project support experience required.
• Fluent in both English and French required (written and verbal).
• N/A Certifications Required
• Any preferred education, experience or certifications: N/A
Skills/Knowledge
• Fluent in both English and French (written and verbal).
• Proficient in the following computer software applications: Oracle, Microsoft Office, SalesForce.com
• Exceptional interpersonal skills.
• Strong organizational skills.
• Strong communication skills (written and verbal).
• Ability to effectively communicate both internally and externally.
• Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence. #lIRemote
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.