Customer Service Representative, Canada
AngioDynamics

Tampa, Florida

Posted in Medical and Nursing


This job has expired.

Job Info


JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.

Essential Duties and Responsibilities

• Provides Customer Service support to our external and internal customers.

• Handles customer requests including the fulfilment of purchase orders, credit and debit memos, and product and order status inquiries.

• Support inquiries that come from the public Customer Service Message Center.

• Resolves order discrepancies to resolution.

• Partners with Operations regarding inventory reconciliation and/or discrepancies

• Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.

• Is expected to demonstrate initiative in serving the needs of all customers by thoroughly researching to resolve issues and identify process improvement needs.

• Is committed to developing a close working relationship with sales representatives and other customer service representatives to convey information about potential and committed sales orders.

• Works in cooperation with Production Planning, the sales force and distributors in the tracking of orders placed and any special pricing considerations.

• Demonstrate accountability in serving the needs of all customers regardless of whether the information requested is readily available or not.

• Issues RMA numbers to customers and forwards information to Customer Service team daily.

• Shared responsibility with other Customer Service Reps.

• Will cross-train with other Customer Service Reps on all aspects of position on an ongoing basis, when applicable.

• Works on special projects as required.

• May perform other duties as assigned

QUALIFICATIONS -The requirements listed below are representative of the knowledge, skill or ability required.

Education and Experience
**Must be fluent in both French and English**


• Associate's Degree in related field

• Bachelor's degree preferred

• Equivalent work related experience acceptable in lieu of degree: Yes

• Minimal 3 years of demonstrated experience in customer service, commercial operations project support experience required.

• Fluent in both English and French required (written and verbal).

• N/A Certifications Required

• Any preferred education, experience or certifications: N/A

Skills/Knowledge

• Fluent in both English and French (written and verbal).

• Proficient in the following computer software applications: Oracle, Microsoft Office, SalesForce.com

• Exceptional interpersonal skills.

• Strong organizational skills.

• Strong communication skills (written and verbal).

• Ability to effectively communicate both internally and externally.

• Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence. #lIRemote


This job has expired.

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