Customer Service Representative - Hamilton, OH
Oldcastle

Job Info

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Job ID: 465261

Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.

Job Highlights

• Earn $20 per hour
• Full Time
• Comprehensive Benefits Package
• Advancement Opportunities
• DailyPay Partners (Work Today, Get Paid Tomorrow)

Job Summary

We are seeking a Customer Service Representative for our Hamilton, OH manufacturing facility. The CSR is responsible for ensuring orders are entered accurately for production.

This role isn't just a job - it's a starting point to a fulfilling career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills that you need to be successful. We have an incredible track record of promoting from within at our Wright City location. Opportunities to advance into higher roles of responsibility and pay are abundant. You can be our next success story.

This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day. If that sounds like you, come join this industry leader!

Essential Duties

• Maintain broad knowledge of clients, products and services of the organization
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Coordinate between sales and production to meet customer deadlines
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Assist sales staff with expediting orders and communications with the production floor
• Greet customers in a courteous, friendly, and professional manner
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

Requirements

• A minimum of 1-year previous customer service experience in a manufacturing environment
• Strong organizational and listening skills
• Ability to work overtime when required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
• Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
• Ability to read, interpret, and understand drawings and specifications
• Computer experience and accuracy in numeric typing

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. You can transfer your earnings instantly for $2.99 per transaction or the next day for $1.99. Certain terms and conditions apply.

What OBE Offers You

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About OBE

OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Date Posted: Oct 6, 2022

Nearest Major Market: Cincinnati
Job Segment: Facilities, Design Engineer, Operations, Engineering

This job has expired.