Customer Service Representative I - CIH background urged to apply for remote opportunity!
SGS North America Inc.

East Syracuse, New York

Posted in Consultancy

This job has expired.

Job Info

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Our East Syracuse, NY laboratory is looking for a Customer Service Representative I to join their team! The Customer Service Representative I is a valuable member of our client services team and plays an essential role in our laboratory operations process. This is a remote opportunity. Candidates with an industrial hygiene background or interest are strongly urged to apply.

The Customer Service Representative I:

  • Provides exceptional customer service/ client support
  • Meets and greets walk-in guests
  • Responsible for sample receipt and login using LIMS
  • Answers phones and directs clients as needed
  • Communicates with department supervisors and management regarding issues with sample workflow
  • Resolves customer requests and escalates issues as needed
  • Processes media requests
  • Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
  • Assists in planning/ developing improved operational procedures.
  • Requisitions or purchases supplies.
  • Other duties as assigned.


  • Bachelor's degree in a science discipline
  • Industrial hygiene, customer service, and/orenvironmental industry experience is a plus
  • 0-2 years of customer service experience
  • Outstanding organizational skills with the ability to multitask
  • Excellent verbal and written communication skills
  • High degree of accuracy and attention to detail
  • Strong problem solving skills
  • Team oriented
  • Proficient computer skills with Microsoft Office Suite, strongly preferred
  • Ability to lift/carry/push and/or pull upwards of 20 lbs on an occasional basis

This job has expired.

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